NRTC is a dynamic and growing cooperative with more than 800 employees operating out of eight office

locations. We are member-driven and technology-focused, providing solutions that help our 1,500

electric and telephone members bring all the advantages of today's evolving technology to rural

America. Our solutions are developed specifically to meet the needs of rural utilities and their customers

and include integrated broadband, managed services, smart grid, mobile, and video solutions.

Pivot, an NRTC company, is a marketing and customer experience agency with a focus on collaborating

with people who are doing meaningful work in the communities they serve. Pivot comes alongside these

organizations to help them grow and thrive by assisting them in defining and living out their brands,

telling their unique stories and strengthening relationships with their customers. Pivot has four practice

areas, including broadband marketing, broadband CX, broadband vendors, and nonprofits.

Job Summary

As a Project Manager, you will serve as the central coordinator for all client projects, managing the

delivery process from initial scoping through final execution. In this role, you will work closely with our

creative teams and Account Managers to ensure every project not only meets expectations but exceeds

them. The ideal candidate thrives in a collaborative environment, has a passion for organization and

process improvement, and genuinely cares about supporting both team members and clients to achieve

their best work. This position offers the opportunity to be deeply involved in diverse projects spanning

branding, marketing, digital, video production, web development, CX services, training, and research

while contributing to a culture that values creativity, collaboration, and meaningful impact.

Responsibilities

Orchestrate projects from Account Manager handoff to delivery of final files, coordinating with designers, copywriters, videographers, digital specialists, and other staff

Manage project scoping, timeline creation, and task assignments in collaboration with Account Managers and department leads

Build and maintain detailed project timelines that align with client deadlines and Pivot's established workback schedules

Track and manage project hours, ensuring efficient resource allocation and profitability monitoring

Predict and plan for future capacity needs, surfacing risks or roadblocks early

Contribute to day-to-day resource planning and capacity management, aligning project assignments with availability, skill sets, and deadlines to ensure balanced workloads and timely delivery

Monitor deliverables against timelines, hour estimates, and scopes, proactively communicating changes to key stakeholders

Oversee quality control processes, making sure work meets internal standards before delivery to clients

Coordinate with outside vendors when appropriate to ensure quality and timely delivery

Coordinate communication between internal teams to ensure seamless project flow

Collaborate with Account Managers to ensure client satisfaction while protecting internal processes and scope boundaries

Ensure quality control throughout the creative process, maintaining Pivot's standards for excellence

Keep project documentation organized and up to date, including templates, estimates, briefs, and deliverables

Drive accountability through clear deadlines, ownership assignments, and consistent, proactive project follow-through

Identify and address project issues early, problem-solving with tact, and prioritizing team wellbeing

Support the implementation and optimization of project management tools and workflows

Facilitate internal project kickoff meetings, status check-ins, and post-project evaluations

Track project metrics and regularly report on project health, resource utilization, and profitability to leadership and client teams

Identify and recommend improvements to Pivot's processes that enhance workflow efficiency while preserving or elevating the quality of work delivered to clients

Other duties as assigned

Qualifications

Knowledge, Skills, and Abilities

Proven project management skills with the ability to manage complex, multi-phase projects across teams and deadlines

Exceptional communication and interpersonal abilities-you navigate between creative teams and Account Managers with clarity and positivity

Collaborative mindset with a genuine interest in team success and a belief that great work comes from coordinated, cross-functional effort

Solid understanding of agency workflows and the creative process, including how strategy, design, copy, video, and digital teams work together

Proficiency with project management software (Forecast experience highly preferred)

Familiarity with creative review and revision cycles, including managing internal approvals and version control working with rural markets or nonprofit clients is a plus

Minimum Education and Experience

Bachelor's degree in project management, Business, Marketing, Communications, or equivalent experience

3-5 years of project management experience in an agency, marketing, or creative environment

Physical Demands

Work is typically performed in a remote office setting

Disclaimer: The above job description summary is intended to describe the general nature and level of

work being performed by individuals assigned to this position. It is not intended to be an exhaustive list

of required responsibilities, duties, and skills. The order in which responsibilities, duties, and skills are

listed is not significant.

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NRTC

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