Account Manager

Pay Range: $80,000-$100,000/Year

Hybrid Availability: 1 week in office per month

Who is Nova-Tech Engineering?

Headquartered in Willmar, MN, Nova-Tech Engineering is a growing, dynamic company founded in 1992 that began as one person's passion to benefit the agricultural industry. Through innovative process automation technology, the company engineers and manufactures products that serve over 500 commercial poultry hatcheries in over 65 countries worldwide.

Nova-Tech houses every aspect of its business on the MinnWest Technology Campus, including a manufacturing facility located just steps away from our engineering and drafting teams. Walking from building to building, you can observe our whole process, from concept to final product.

What we're looking for:

Exceptional customer service; Serve as the Primary point of contact for assigned accounts, managing day - to - day communications and long term strategic relationships.

Understand Client goals and technical environments to provide tailored solutions and proactive guidance.

Lead onboarding and implementation processes, ensure technical requirements are met and accounts are set up for success.

Analyze usage data and performance metrics to identify opportunities for optimization.

Stay current on product updates, industry trends, and emerging technologies.

Communicate with customers to determine product needs and explain complex issues.

Deliver on opportunities to reduce operational cost while still meeting the needs of the customer.

Participate in team activities, providing key deliverables of assigned projects or subprojects. Including trip reports and other operational documentation to customer as well as internal record keeping systems.

Perform root cause analysis, analyze problems, develop corrective actions, and effectively communicate solutions across multiple levels.

Work with a variety of team members, customers, and industry partners.

Coordinate business travel and manage travel expenses, process expenses in a timely manner.

Travel and visit field research sites, domestically and/or internationally, for periods up to two weeks at a time and 14 weeks per year.

Effective self-management while traveling and in the office.

Hold and maintain a valid driver's license in country of residence and maintain passport and proper documentation to travel domestically and internationally.

Respect for individuals and appreciation for diversity.

Bachelor's degree in Agriculture, Business, or related technical field is preferred; or four years of equivalent higher education and/or combination of education and technical experience.

Proficiency in a second language is preferred.

What you'll do:

As an Account Manager, you will work with customers, industry partners, and our dynamic team to promote and support our cutting-edge products and technologies while crafting exceptional customer experiences. This position will travel to customers and visit accounts to conduct immersive training, oversee product installations, provide hands-on maintenance, and offer overall support.

Other key areas include:

Ability to identify opportunities, make recommendations, and implement effective solutions and courses of technical action.

Skilled in negotiation and influence skills.

Successfully handle multiple demands simultaneously in a deadline-oriented environment.

Must be comfortable and willing to handle live animals with routine frequency.

Working knowledge and aptitude for poultry industry and biology is preferred.

Live out Nova-Tech Engineering's mission, vision, strategies, and values by taking a strengths-based, agile approach to our team members and company.

Our location:

In 2005, Nova-Tech partnered with Life-Science Innovations to buy a 37-building, 110-acre historic hospital facility in Willmar from the State of Minnesota. Since that time, we have developed the resulting MinnWest Technology Campus into the largest privately owned technology park in the country. Willmar, MN is a bustling community located less than two hours from Minneapolis and one hour from St. Cloud known for its lakes and vibrant entertainment.

Things to check out: Willmar Stingers, Willmar WarHawks, Little Crow Ski Team, Green Lake and boat cruises, Glacial Lakes State Trail, Dorothy A. Olson Aquatic Center, The Barn Theatre, Sibley State Park, Robbins Island, Destination Playground, YMCA, Ridgewater College, area golf courses and simulators, local breweries, restaurants, and shopping.

Why join our team?

Nova-Tech Engineering offers a flexible, collaborative, and productive work environment focusing on culture and strengths. We've worked hard to create our unique culture and seek team members who match our core values so we can continue to create revolutionary solutions that advance our customers' ability to feed the world.

The MinnWest Technology Campus offers a wide array of on-site amenities including a cafeteria, pool, fitness center, gymnasium, meeting spaces, daycare center, and more! We offer competitive wages with generous paid time off and benefits starting day one! Learn more at www.nteglobal.com.

To Apply or Further Inquire Contact:

Rachel Weiss | Talent Acquisition

Rachel.Weiss@nteglobal.com

(320) 222-9790

Nova-Tech Engineering

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