Job Descriptions:

We look for individuals in our organization who are passionate about our mission and values, and providing excellent customer service.

We value our employees, working closely with them to help them be successful. We value the people we provide services to, ensuring they receive the highest quality of customer service.

Special skills are required for this job to gather information and provide resources for people needing service. Working with a wide variety of people and many requests in a fast paced environment.

Recruitment #: 174-07-25

Closes: August 14, 2025

Location: Salem

Salary: Starting at $4,102 per month with excellent benefits

Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents, generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture.

Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield.

General Description

Meets Agency Mission by serving as an entry point for the Agency providing information, referral, and assistance to individuals concerning aging and disability services and resources.

Essential Functions

Provide Aging and Disability Resource Connection (ADRC) services

Provide initial screening for Agency services

Educate community about ADRC, Agency, and community resources

Help to ensure ADRC Online is accurate and updated

Maintain and update Agency area of ADRC Online

Facilitate confidence in ADRC Specialist, and therefore the Agency and programs

Protect consumers and reduce Agency risk

Provide excellent customer service in a professional manner

Provide Aging and Disability Resource Connection (ADRC) services

Serve as initial contact for the Agency/Department

Provide information to individuals seeking assistance with aging and disability services via phone or in person

Gather information , determine needs and provide referrals to Agency or community services to help meet identified needs

Document contacts

Follow-up on referrals to ensure that connections are made

Provide advocacy for consumers, to ensure connection to applicable services

Provide initial screening for Agency services

Determine if individual is appropriate and meets criteria for specific services and programs

Assign screening to appropriate Agency staff

Complete documentation

Conduct initial Options Counseling

Educate community about ADRC, Agency, and community resources

Participate in community outreach events, such as fairs, health events, senior center events, community service events, etc.

Conduct presentations about Agency services

Identify opportunities and recommend outreach activities for identified populations

Participate in community meetings to provide information and to remain informed of available resources

Establish and maintain cooperative working relationships with other human service organizations and agencies serving seniors and people with disabilities

Help to ensure that ADRC Online is accurate and updated

Understand and utilize the database

Identify any challenges with usage

Share information about changes to community services, availability, eligibility, etc.

Maintain and update Agency area of ADRC Online

Ensure that information in ADRC Online is current for all counties served by NWSDS, including other information assigned to NWSDS

Research and verify changes

Track changes provided by other staff/individuals

Provide accurate data entry of information

Facilitates confidence in ADRC Specialist, and therefore the Agency and programs

Embrace and exhibit the Agency Mission and Core Values

Provide excellent customer service

Meet the needs of consumers by following through, meeting deadlines, and interacting with others in a respectful and culturally appropriate manner

Maintain the skills and knowledge necessary to effectively perform duties

Provide suggestions for improvement

Protect consumers and reduce Agency risk

Follow policies, regulations and requirements of the program and Agency

Provide documentation as set forth by Federal, State, funding regulations and Agency policy

Serve as Mandatory Reporter of suspected abuse of vulnerable populations according to and as required by policy regulations

Provide excellent customer service in a professional manner

Apply the required knowledge and skills

Exhibit sound decision making and problem solving

Meet quality standards in accuracy and timeliness

Follow policies and procedures

Work independently, but seek and offer assistance as needed

Exhibit the technology skills related to the required work (word processing, spreadsheets, database, internet research, mail, email and IM communications, phones, copiers, assessment programs such as CAPS, Oregon Access, etc.)

Exhibit a positive attitude towards consumers, co-workers, supervisors, and other constituents

Regular attendance to meet the demands of this job and provide necessary services

Supervisory Responsibilities

None

Required Experience:

Minimum Qualifications - Experience and Education

Any equivalent combination of education and experience which demonstrates the knowledge, skills, and abilities required will be considered. However, the following is preferred:

Associate's degree in social services or related area

Two years of relevant work experience dealing with the public, and some exposure and understanding of working with seniors and people with disabilities

Must be able to pass Alliance of Information and Referral Systems (AIRS) Certification (training provided)

Knowledge, Skills, and Abilities

The successful applicant must have the following general skills, including the ability to:

Understand and interpret applicable policies and apply them to problem-solving and decision-making in order to serve external and internal customers

Understand and respond to requests from internal and external customers, social service professionals, and the general public

Apply knowledge and skills in a timely, accurate, and efficient manner to meet deadlines

Work effectively with a wide variety of individuals and small groups

Interact in respectful and culturally appropriate ways

Exhibit excellent interpersonal communication and listening skills

Exhibit a positive attitude

Use good judgment, courtesy, and tact

Speak, read, write, and understand English

Present information well

Follow verbal and written instruction

Know and commit to abide by rules governing consumer confidentiality, mandatory reporting, provider records, and investigations

The successful applicant must have the following job-specificskills, including the ability to:

Gather information from individuals including needs, basic financial information, etc.

Maintain knowledge of Agency and community services, and basic program eligibility

Understand consumer populations

Learn and apply options counseling principles and process

Learn software systems used for documenting and assigning screenings

Learn and effectively utilize ADRC Online and other resource databases

Learn and apply general office practices such as confidentiality rules, employee records maintenance, client records maintenance, and agency policies and procedures applicable to the specific program and area of work

Work as an effective team member in a high call volume environment

Use extensive business-English skills (grammar, spelling, and punctuation) and math skills

Operate a personal computer, copier, fax machine, phone, and general office equipment, etc.

Become AIRS certified

Other Requirements

The successful applicant must have the following skills, including the ability to:

Support the agency's mission, ethics, and values

Secure and maintain a valid driver's license in the state of Oregon, or an acceptable alternative means of transportation

Commit to regular attendance as it is required to meet the demands of this job

Pass a criminal background check successfully

Maintain and share information according to privacy regulations

Serves as a mandatory reporter of suspected abuse of vulnerable populations as required by policy and regulation

Complete necessary work as assigned

Work Environment and Physical Demands

ADRC Specialists typically work in an office environment. They must be able to:

Use a computer, telephone, and other office equipment

Tolerate and be able to work where the noise level is that of a typical office

Encounter frequent interruptions throughout the work day

Regularly sit, talk, or hear

Use repetitive hand motions

Handle objects and sustain a sense of touch

Stand, walk, reach, and bend

Lift up to 25 pounds

Field work involves infrequent travel to consumers in a variety of settings, homes, facilities, etc. of varying level of cleanliness and repair. It involves driving an Agency or personally-owned car.

Field work could also require going to events and setting up/tearing down a small display unit, carrying laptop computers and projectors, standing for a period of time and public speaking.

Contact with the public in home or office environments may risk exposure to people with contagious diseases or irrational/hostile behavior and contact with domestic animals.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Classification: ADRC Specialist

Position Number: Varies

Salary Range: R18

FLSA Status: Non-exempt

Unit: ADRC

Location: Varies

Reports To: OAA/ADRC Manager

Union Status: Represented

Last Revision Date: July 2023

This job description is a general guide for the job to be performed and does not cover everything. Employees may be required to perform other duties, including covering for, and in, other offices. Employees are expected to follow and perform other job-related duties requested by their manager.

Reasonable accommodations will be made as needed.

Job descriptions are subject to change.

Keyword: Information and Assistance Specialist

From: NorthWest Senior & Disability Services

NorthWest Senior & Disability Services

Latest Jobs

ADRC Specialist 174-07-25