Oversee the daily administrative operations of the medical SPA,

including patient scheduling, customer service, office organization, and ensuring smooth day-to-day functioning.

Ensure a high level of customer service by addressing patient

inquiries, resolving complaints, and managing patient communications.

Maintain accurate and confidential records of patient visits,

treatments, and payments, in compliance with HIPAA and other regulatory standards.

Coordinate billing procedures and manage insurance claims, ensuring

that all charges are accurately processed, and payments are collected timely.

Oversee inventory control, ensuring that medical and spa products

are adequately stocked, ordered, and maintained.

Ensure all spa operations comply with medical industry regulations,

health and safety standards, and other relevant local or federal requirements.

Manage the recruitment process for staff, including job postings,

interviews, hiring, and onboarding new employees.

Organize and coordinate training programs for staff to ensure they

are knowledgeable in medical SPA procedures, customer service, and safety protocols.

Foster a positive work environment by addressing employee concerns,

managing conflict resolution, and promoting team-building activities.

Ensure accurate processing of payroll, including tracking employee

attendance, hours worked, and ensuring compliance with labor laws and company policies.

Conduct regular performance evaluations, provide constructive

feedback, and assist with employee performance improvement plans.

Stay updated on employment laws and regulations (including labor

laws, medical regulations, and workplace safety) to ensure the SPA remains compliant with all local, state, and federal requirements.

Manage staff schedules to ensure adequate coverage during peak hours

while maintaining a work-life balance for employees.

Oversee scheduling and coordination of medical treatments and spa

services to ensure that appointments are efficiently managed, and resources are utilized appropriately.

Monitor the quality of services provided to clients, ensuring high

standards of care are met in every aspect of the operation, including treatment effectiveness, cleanliness, and customer satisfaction.

Assist with budgeting, financial tracking, and cost management to

ensure that the spa operates within its financial means while maintaining high service standards.

NorthShore MedSpa Aesthetics

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