Service Desk Tech 1

Job Details

Job Location

Albany-Academy Main-NRFS - Albany, NY

Position Type

Full Time

Education Level

High School/GED

Salary Range

$22.00 - $26.00 Hourly

Travel Percentage

Over 50%

Job Shift

Day

Job Category

Information Technology

Description

As a Service Desk Technician, you will support staff, management, and executive personnel by ensuring the successful use of information technology tools essential for advancing the agency's mission. You will provide support to customers, students, staff, management, and executive personnel for the information technology tools used by the agency in the achievement of our mission. You will report to the Director of IT Operations and you will work onsite.

Responsibilities:

Complete IT tickets and maintain appropriate records. Resolve problems related to computer hardware, software, and peripherals, copiers, telephones, and A/V systems.

Configure, image, and install new workstations

Perform routine preventive maintenance on workstations

Deploy and configure peripherals (printers, scanners, cell phones, and other devices).

Configure and install agency software applications and clients on agency workstations.

Maintain inventory control for all agency hardware and software licenses.

Conduct basic end-user training for hardware, software, network storage, telephone systems, and AV systems.

Operate AV equipment to support presentations and events.

Help with IT projects.

Help with daily administrative tasks.

Requirements and Education:

A High School Diploma or GED and at least six months of related experience.

Reliable transportation required.

Benefits

Health care package: medical, dental, and vision

Tuition reimbursement

Paid time off

Holiday Pay

401 (K) plan

Life Insurance

Loan repayment assistance

Free training/CEU opportunities

About Northern Rivers

At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.

Northern Rivers Family of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law. We cherish the unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do the meaningful work.

Northern Rivers Family Services

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