Location: San Antonio, Texas

Title: Air Force Account Manager

Schedule (FT/PT): Regular Full Time

Travel Required: Yes (0-25%%)

Clearance: Ability to Obtain

For over 25 years, North Wind Group (North Wind) and its subsidiary companies have been influencing the future of, and aiming to be the nationwide small business leader in, the engineering, environmental, construction, IT/cyber, facility operations, and professional service industries. North Wind allows its employees to develop creative and practical solutions to complex problems, while accomplishing its mission of delivering quality results safely, on time, and on budget, for every project. Our mission is accomplished through forward-thinking, advanced technology services, and our cultivation of a diverse and inclusive workplace.

North Wind recognizes our biggest asset is our employees. Our success is a direct result of the hard work, skills, expertise, and unique perspectives and talents that each of our employees bring to North Wind. We are looking for exceptionally talented, motivated, and dynamic individuals to join the North Wind team - not only to support our mission but be an integral part of our continued success.

POSITION PURPOSE:

The Air Force Account Manager is responsible for managing and expanding North Wind Group's relationships with key Air Force stakeholders. This role is accountable for ensuring customer satisfaction, driving contract growth, and managing the execution of projects in line with Air Force requirements and compliance standards. The manager will serve as the primary liaison between the Air Force and North Wind Group, ensuring clear communication, robust performance, and adherence to regulatory and contractual obligations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Account Relationship Management:

Serve as the primary point of contact for Air Force clients including the Air Force Installations and Mission Support Center, Air Force Civil Engineer Center, Major Commands, Installations, and applicable agent contracting activities executing Air Force requirements (e.g., USACE, NAVFAC); develop and nurture long-term, trust-based relationships with decision-makers and key personnel.

Manage day-to-day communications, addressing issues and providing strategic counsel to ensure the Air Force's expectations are met or exceeded.

Contract and Performance Oversight:

Monitor contract performance and compliance, ensuring all deliverables meet contractual, regulatory, and quality standards.

Collaborate with internal business lines and subsidiary presidents to resolve performance gaps, optimize service delivery, and drive excellence in project delivery.

Business Growth & Opportunity Identification:

Identify opportunities for new projects or enhancements within existing contracts through proactive outreach and industry research.

Work closely with the proposal and capture teams to support bid/no-bid decisions and contribute to proposal development when required.

Collaborate with internal business lines and subsidiary presidents to prioritize business development actions including architect-engineer, construction, environmental, and advisory and assistance services opportunities.

Strategic Coordination and Collaboration:

Align account management strategies with overall business development goals and Air Force strategic objectives.

Participate in cross-functional meetings with sales, marketing, and technical teams to ensure that the account strategy is effectively implemented.

Data & Reporting:

Maintain accurate and up-to-date records in the account management system and sales pipeline; provide regular performance reports and strategic insights to senior management.

Analyze account data to identify trends, forecast future needs, and recommend strategic actions.

Compliance and Risk Management:

Ensure all activities comply with relevant Air Force guidelines and North Wind Group policies.

Assist in risk analysis, including contract risks and performance issues, and recommend appropriate mitigation strategies.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

Act as a visible leader and role model for safety, ethics, quality, and regulatory compliance both internally and in interactions with Air Force personnel.

Represent North Wind Group at industry events, customer briefings, and partner meetings to reinforce strategic positioning and market presence.

MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor's degree in Business, Engineering, or a related field.

Minimum of 15 years of experience leading defense agencies, preferably with exposure to the Air Force.

Prior experience managing relationships with military or governmental agencies is highly desirable.

Skills and Abilities:

Exceptional interpersonal and communication skills; capable of effectively engaging with high-level stakeholders.

Proven ability to manage multiple projects, deadlines, and priorities in a fast-paced environment.

Strong analytical skills with attention to detail and the ability to interpret and leverage data for strategic decisions.

Excellent problem-solving capabilities and sound judgment under pressure.

Proficiency in Microsoft Office / Office 365 software suite.

Special Requirements:

Must be willing to travel to meet with Air Force representatives and attend industry events.

PREFERRED QUALIFICATIONS:

Familiarity with government procurement and contracting regulations is a plus.

PHYSICAL DEMANDS:

Sedentary physical workload, primarily office-based work with occasional travel and on-site visits.

WORKING ENVIRONMENT:

Standard indoor office environment with regular access to a computer and telecommunication systems. Occasional visits to Air Force facilities or client sites may be required.

North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation (https://northwindgrp.com/careers/request-for-reasonable-accommodation-confidential/) form to get assistance.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

Proof of citizenship will be required as a condition of employment.

Candidates may be required to obtain and hold a Secret or Higher US Government Clearance.

North Wind Group

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