The purpose of this position is to provide direct customer service to the general public, the agency membership, agency staff, and administrative support to the department and managerial staff.

Job responsibilities include, but are not limited to:

Providing customer service to the agency membership, public and staff

Managing and operating the NCTGOC multi-line switchboard

Greeting incoming visitors and guests in the reception area

Receiving and processing deliveries

Providing internal and external customer service support

Receiving and responding to inquiries for information and services

Monitoring inventory and maintaining stock

Providing backup to the Regional Information Center

Providing administrative assistance

Conducting data and information research

Training back up staff

Serving as a NCTCOG Agency representative

Required Skills:

Excellent organizational skills

Highly customer service oriented

Ability to multi-task and prioritize

Required Education and Experience:

High School Diploma or equivalency and up to 1-year related work experience.

Compensation:

FLSA: Non-Exempt

Starting Salary Range: $18.50/hour - $20.19/hour

Benefits:

We offer a highly competitive package of many desirable benefits to our full-time employees including:

Health/Dental/Vision/Life Insurance

We provide an outstanding package of health, dental, vision and life benefits for employees, with the monthly premium paid by NCTCOG 100%. Coverage available for their families and those monthly premiums are shared with NCTCOG. We provide employees with life insurance coverage that is employer paid with a benefit of 2 times the employees annual salary.

Paid Leave

Paid vacation, sick leave, and personal days are provided as part of the benefit plan, as well as specified holidays.

Retirement

NCTCOG participates in a defined contribution plan as an alternative to Social Security. The defined contribution retirement plan provides retirement benefits for all eligible employees. NCTCOG contributes twelve percent (12%) of permanent full-time employees' gross salaries. Participating employees contribute six percent (6%) of gross salary. An employee becomes forty percent (40%) vested in NCTCOG's contributions after three full years of employment. An additional fifteen percent {15%) is vested for each additional year of employment. An employee becomes fully vested after seven years of employment.

Work/Life Balance Programs

To help employees and their families meet personal and professional challenges, NCTCOG provides an employee assistance program, prepaid legal services, lunch and learn seminars, alternate work schedules, alternate commute programs, and an on-site gym.

Professional Development

NCTCOG is committed to professional development and provides a wide range of training opportunities-both online and traditional classroom sessions. It covers applicable professional development expenses, professional memberships, and licenses, as well as tuition reimbursement

Equal Employment Opportunity Employer:

NCTCOG is an equal opportunity employer/program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, and other classifications covered under federal, state, or local laws. Auxiliary aids and services are available upon request to individuals with disabilities.

Background Check and Drug Testing:

All selected candidates must undergo a pre-employment background check and drug screening. Background checks include national criminal background check, employment history, motor vehicle record check, social security verification, education verification, and other elements as needed. NCTCOG is committed to a safe and drug free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping NCTCOG safe and drug free. In order to receive an offer of employment from NCTCOG, selected candidates must successfully pass the pre-employment background check and drug screening.

E-Verify:

The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.

Statement Concerning Employment in a Job Not

NORTH CENTRAL TEXAS COUNCIL

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