North Central Texas College is accepting applications for: Administrative Assistant - Fiscal Affairs: Flower Mound Campus

Salary: $32,106: Full-Time: Benefits Eligible

Summary

The purpose of this position is to serve as first point of contact, provide stellar customer service and assurance that transactions posted to accounts are accurate and timely processed. Respond and resolve inquiries about account balance, credit and refund status. Explain online account access for self-pay or structured payment plans. Maintain records according to policy and procedure.

Responsibilities and Duties:

Post payment to student accounts through cashier portal to bring students accounts to a zero balance. Operate and manage a cash box, provide change, ensure it balances daily.

Respond to student inquiry by reviewing A/R Statement of account transaction to explain open balances, refunds or credits.

Assist student through the process of setting up payment plans, direct deposit designations and online payments in order to become familiar with their student portal.

Provide official sealed transcripts to students on campus to prevent navigating through parchment.

Remotely deposit checks through online login of financial institution, Prepare deposit slip, and daily transaction reports.

Resolve escalated issues through strategic conflict resolutions by providing stellar customer service, and treating each person with respect and dignity.

Retrieve, sort and distribute incoming mail for campus and process outgoing mail.

Reserve College Vehicles, Log mileage and allocate mileage cost to a departments budget.

When student refunds are returned as undeliverable, contact students and assist them to update their financial information in the system so the refund can be reprocessed and correctly delivered to the student.

Prepare Student IDs, clinical badges, and staff and faculty IDs for compliance.

Prepare month end reports by physically counting cash and coins on hand at the end of each month and providing verification to Controller.

Other duties as assigned. Responsibilities and duties may change based on the needs of the department and the institution.

Required Education:

High School Diploma or GED

Required Experience:

No experience required.

Two (2) years general Office experience (Microsoft Office, Outlook) preferred

Two (2) years customer Service (conflict resolution, active listening, problem solving) preferred

Two (2) years cashier Experience (basic math skills, desktop calculator) preferred

Required Skills and A

NORTH CENTRAL TEXAS COLLEGE - CORINTH CAMPUS

Latest Jobs

Administrative Assistant (Admin Assistant)