Customer Service Representative

Summary

Title: Customer Service Representative

ID: 2824

Department: Client Services

Location: Buffalo, NY

Description

This position services customers and sales representatives in processing and controlling of orders through internal and external communications to satisfy customer needs and to attain departmental objectives.

Essential Job Functions

Answer inbound telephone calls and inquiries from existing customers and prospects.

Process all orders/Expedites.

Up sell and cross sell to our customers offering alternative solutions and providing complete customer satisfaction.

Proactively review backorder reports.

Make outbound calls to existing customers using customer listings provided by the Team Leader.

Produce customer freight quotes working in conjunction with Logistic personnel.

Provide post-shipment follow-up to ensure personalized customer service.

Support all quality improvement programs.

Control and maintain stock and custom products as per customer commitments/contracts, and inventory guarantees.

Work hand in hand with the International Customer Service Representative to achieve monthly, quarterly shipment goals.

Support and be responsible for other duties and projects as assigned by Team Leader.

MINIMUM QUALIFICATIONS

Qualifications & Experience

Required customer service or sales experience

Manufacturing customer service experience preferred

Education

High School Diploma or General Education Degree (GED).

Associates Degree in Business Administration preferred, but not required.

Knowledge, Skills and Abilities

Excellent verbal and written communication skills

Ability to function positively/accurately under pressure

Ability to organize and handle multiple assignments simultaneously/High Volume

Ability to objectively evaluate/analyze complex customer-related problems

Ability to work independently/Self-starter

Ability to deal effectively with others

High energy level

Must portray a positive, professional image, and attitude

Ability to accept criticism and use it for constructive means

Knowledge of computers required

Computer literacy required on standard business software

Ability to work flexible hours

Nissha Medical Technologies is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $19-24/hour (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Nissha Medical Technologies is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, gender identity, gender expression,national origin, age, disability, marital or veteran status, sexual orientation or any other legally protected status. In addition, NMT will provide reasonable accommodations for qualified individuals with disabilities.

Nissha Medical Technologies

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Customer Service Representative