This position will have a flexible hybrid work schedule. In office presence at our HQ in Rockville is required 3-4 times few times a week.

We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! Come join the credit union movement and Discover Banking With Heart at NIHFCU!

At NIHFCU, one of our core values is investing in our employees, which is why we offer

perks like these:

• Benefit Package for all Full time employees includes health, dental, vision, Life

• insurance benefits

• 401(K) and profit sharing

• Tuition Reimbursement

• Career Advancement and development

• Credit Union Membership with discounted services and products

Learn how our NIHFCU team thrives—not only in making a difference for the members they serve, but for themselves! Want to know more about NIHFCU’s “Banking with Heart” career opportunities? #NIHFCUCareers #BestCreditUnions:

GENERAL SUMMARY

Responsible for the pull-through and timely closing and funding of assigned consumer loan application pipeline. Discuss loan terms with members, request and validate supporting loan documents, issue closing documents and book loans. Provide one-on-one member consultation and explore opportunities to cross-sell appropriate products and services. Meet or exceed productivity metrics for booked loans and pull-through.

MAJOR DUTIES AND RESPONSIBILITIES

The Consumer lending processor is responsible for contacting members promptly to advise of the loan status and discuss loan options, rates, terms, collateral, and other requirements.
Review approved applications assigned and verify the information for accuracy.
Request supporting documents needed from applicants, review and analyze the information for accuracy, address any discrepancies, and update the system, as needed.
Request supporting documents needed from applicants, review approved applications assigned and analyze the information for accuracy, address any discrepancies, and update the system, as needed.
Validate information by preforming identity and cross check information for any irregularities.
Collaborate with Underwriters, Consumer Loan Advisors, front line credit union staff and Management to resolve any member concerns and to provide the best possible member experience, during the loan process.
Explain ancillary products and benefits to members and cross-sell other applicable credit union products and services.
Prepare the closing documents and work with members to ensure accurate understanding of the final loan terms and prompt execution of the loan documents.
Ensure that all loan documentation is complete before booking a loan application.
Ensure all loan documents are scanned to imaging system. This includes documents given to the member (loan documents, disclosures, etc.), documents received from the member/dealership and internal documents (check copy, receipts, checklist, etc.).
Book consumer loan applications and ensure that the loan approval terms match the loan documents and the funded loan.
Update promptly any member interactions/contacts within the lending system to ensure accuracy and understanding for others reviewing the application, and for tracking purposes
Consistently meet or exceed the set individual and department goals for funding and pull-through.
Maintain and demonstrate an understanding of the products and services offered by NIHFCU and participate in Credit Union provided training sessions. Utilize sales and service training to identify cross-sell opportunities to enhance the member relationship with the Credit Union.
Maintain thorough knowledge of NIHFCU’s lending programs, guidelines, procedures and regulatory requirements.

EDUCATION & EXPERIENCE

Minimum of a High School Diploma or Equivalent, college degree preferred.
Minimum of two years experience in consumer lending production environment and experience with cross-sell and outbound calling with a financial institution.
Experience with MeridianLink Consumer and Keystone preferred.
Excellent verbal, written and interpersonal skills; Ability to work as a team player in a collaborative environment.

REQUIRED COMPLIANCE COURSES

Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA).Attend all required training or complete and pass all online required training courses as applicable.

Salary Ranges: $26.93/hr.-$33.67/hr ; Nonexempt position.

*Please note that the pay range listed represents the earning potential for this position and is only a general guideline that may be modified in the future. NIHFCU considers factors such as (but is not limited to) the scope and responsibilities of the position, the candidate’s applicable work and educational experience, the candidate’s certifications if required, and critical skills, as well as market and business considerations, including budgetary constraints and internal equity, when extending an offer.

NIHFCU is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

Compensation details: 26.93-33.67 Hourly Wage

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NIH Federal Credit Union

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