This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2396343

Title:Client Experience Associate

STATUS: Full time, hourly (non-exempt)

JOB POSTING: We are hiring a Client Experience Associate (office manager, administrative assistant, office biller) in our Client Experience Division to join our team at our Boise office. We were voted one of Idahos Best Places to Work three years in a row - this means that we care about culture, work-life fulfillment, and we have some fun along the way!

WHAT WE OFFER:

Competitive salaries & benefits

Opportunities for career growth & development

Access to the top work directly with Senior Leaders

Flexible work arrangement options to help you balance work, life,

and family

OUR CORE VALUES: Principled, Authentic, Intentional, Determined

OUR MISSION: To glorify God by using our knowledge, skills, and talents to develop our employees to be leaders assisting the business community in growing healthy, strong organizations.

SUMMARY: Serve as the primary interface for client communications, managing workflow and deadlines, processing mail and deposits, answering phones and emails, preparing documents and files, and assisting the Firm with client meetings, scheduling, and meals.

SUPERVISION: Works under the direct supervision of the Client Experience (CX) Manager.

POSITION DETAILS | ASSOCIATES

Communication with Clients

Act as the primary office reception to greet visitors with

professionalism and enthusiasm, answer the phones timely and kindly, provide cross-office coverage for phone support

Provide well written responses and friendly verbal communication

internally

Prepares and/or generates routine correspondence, letters,

memoranda, forms, reports, labels for files, and other documents

Manages Client Care Projects

Assist with the completion and follow through of client care

requests

Complete tasks within the CX Work Queue, including assigning

projects, processing, and sending tax returns, and e-filing

Gather and record new client information, set up new clients in

systems, manage workflow assigned via client service level agreements, accept and process client payments

Maintain client files, scan documents to electronic filing systems,

organize confidential client information, set up new clients in PCS

Assist with client or Firm administrative projects, as needed, or

directed

Office Administrative Duties

Monitor and order office supplies, manage the front office of the

assigned work location, ensure the office is neat, organized, stocked and decorated appropriately

Assist with facility requests and coordinating office maintenance

Order and/or prepare staff lunches, manage kitchen snacks, food,

beverages and kitchen supplies

Actively engages in the work of the Firm

Participates in Nichols events, training, staff meetings and town

hall sessions, active presence on Teams with cameras on

Engages in cross training, willing to assist with functional areas

of the Firm such as marketing, social media, human resources, billing, etc. as requested

Knowledge of Microsoft operating systems and applications (Excel, Word, Outlook)

Ability to learn new systems quickly

Willingness to learn and become a resident expert on Nichols

systems, such as PCS, Go File Room, etc.

**Demonstrates understanding and clarity of Nichols structure, values, mission, and focus

Other duties as assigned

EDUCATION AND EXPERIENCE:

Associate**: A minimum of two years of experience in a customer service or administrative assistant role

SALARY: \$15-\$24 per hour, non-exempt - DOE

PHYSICAL REQUIREMENTS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, including extended hours of sitting and the ability to lift and maneuver client files or folders, up to 20 pounds.

Nichols provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, or any other characteristic protected by federal, state, or local laws.

Requirements

Candidate must be able to provide proof of auto insurance and be available for in office work M-F; 8:00 - 5:00 pm. We are looking for someone with a servant heart to care for our office, staff, clients, and who is a self-starter.

Salary Description \$17 - \$24 / hour DOE

Nichols Accounting

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