Job Summary

The Front Desk Coordinator is responsible for providing outstanding customer service with a positive attitude and a smile in a high-volume, fast -paced environment; managing incoming telephone calls, corporate inquiries, visitor traffic and team administrative duties. This position is critical to the high level of customer service that Nexus provides to all. This individual is the first person that any client or applicant will interact with. This position is responsible for providing the front face for Nexus as an organization.

Essential Job Functions

Provide initial point of contact for Nexus in a professional, cordial and efficient manner

Manage high-volume communications traffic via multi-line phone system and email

Manage high volume visitor traffic and deliveries in accordance with security guidelines

Greets visitors in a prompt, courteous, and professional manner

Accurately direct calls / messages to the appropriate person

Maintain visitor registration check in process and visitor badges

Administrative projects including communications, booking meetings, organizing information, filing and other administrative assistant projects

Be a go to source of knowledge, information and assistance for Nexus Team Members in pointing them to the appropriate person within the company

Maintain confidentiality of sensitive information

Update, maintain contacts and additional online lists

Prepare, stock and set up meeting rooms, including food and drink orders, arrangements and services

Clean and straighten meeting rooms after events

Manage incoming and outgoing mail and deliveries

Ensure that reception area is clean and neat

Supports Nexus Intake and Fulfillment operations

Supports Human Resources as requested

Provides clerical and other duties as requested

Maintain image of company by example

Perform other duties as assigned

Knowledge and Abilities Requirements:

Ability to use Microsoft products; Word, Excel, PowerPoint, Outlook

Basic office equipment experience preferred (copier, fax, shipping and receiving tools)

Written and verbal communication skills with a demonstrated ability to deliver excellent customer service

Ability to multi-task and quickly adapt in a fast paced environment

Strong organizational skills

Attention to detail

Education and Experience:

High school diploma or equivalent

3-5 years directly related experience as a receptionist in a professional setting

License and Certification: None

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Nexus Enterprises

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Front Desk Coordinator