Duties:

Oversee and Optimize Daily Operations (40%): Lead daily operations across showrooms, fabrication, and warehouse, maximizing productivity and efficiency. Develop and implement operational systems by using SQL Database Management and best practices to meet New Choice's quality and cost standards. Manage procurement, inventory control, and supply chain. Collaborate with sales and design teams to optimize workflow and communication, applying Statistical Modeling & Forecasting techniques in R and CRM System.

Maintain Quality and Customer Satisfaction (25%): Ensure high quality standards and exceptional customer service. Monitor projects, conduct quality control, and resolve customer issues promptly. Implement feedback mechanisms for continuous improvement, utilizing SQL Database Management to analyze customer data and identify trends.

Control Inventory and Manage Finances (20%): Develop and manage operational budgets, drawing on SQL Database Management to extract financial data from systems like QuickBooks. Analyze financial data to identify cost savings and optimize resource allocation. Monitor inventory levels, developing strategies based on financial status and market trends. Manage accounts payable and receivable.

Oversee Staffing and Team Development (10%): Manage, support, and motivate staff, fostering a positive work environment. Develop career plans, provide performance feedback, and conduct training to build a high-performing team. Oversee recruitment and onboarding, utilizing CRM System for applicant tracking and personnel management.

Drive Continuous Improvement (5%): Collaborate on marketing initiatives to increase market reach and customer engagement. Maintain relationships with key partners to secure new business opportunities. Enhance online customer experience through timely updates of product availability.

Requirements:

Education & Experience: Bachelor's degree in Information Science relevant field and 3 years of progressive experience in operation management and information Science related occupation.

CRM Proficiency: Advanced proficiency in a CRM system (Insightly, Salesforce, or similar) including data analysis, reporting, and integration with financial systems (e.g., QuickBooks). Experience managing customer relationships and sales pipelines is essential.

GIS & Spatial Analysis: Practical experience using GIS software (ArcGIS, QGIS, etc.) for optimizing logistics and other operational strategies.

Web Development: Proficiency in HTML, CSS, and JavaScript sufficient to design and maintain basic user-centered interfaces and dashboards or to effectively collaborate with developers.

SQL Database Management: Ability to write and execute SQL queries for data extraction, analysis, and reporting.

Statistical Modeling & Forecasting: Experience using R to develop and deploy predictive models for forecasting and resource allocation.

Graphic Design: Proficient in Adobe Photoshop and Illustrator to create marketing materials, reports, diagrams, and user interface elements. Experience designing engaging visuals and branding elements for CRM user interfaces is a plus.

Email CV to Grace Liu at gliu@pitgranite.com.

New Choice Home Deco Inc.; 4118 Campbells Run Rd, Pittsburgh, PA 15205

New Choice Home Deco Inc

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Operations Manager