Join NeighborWorks Umpqua

NeighborWorks Umpqua is a rural nonprofit working to empower neighbors in need to pursue opportunities in housing, finance, and community. We are committed to building resilient, thriving communities across Southwestern Oregon through integrity, dignity, empowerment, empathy, inclusion, and collaboration.

Position Overview

NeighborWorks Umpqua is seeking a Property Management Operations Lead to provide operational support across our affordable housing portfolio. This role serves as a key technical resource and coordination hub for Property Managers and site staff, helping ensure strong day-to-day operations, regulatory compliance, quality tenant services, and consistency across properties.

This is an excellent opportunity for a skilled affordable housing professional who enjoys problem-solving, supporting staff, improving systems, and helping teams deliver stable, high-quality housing services. While this role does not have formal supervisory responsibility, it plays an important leadership role through coordination, guidance, and operational support.

What You'll Do

Support consistent property management practices across the portfolio, including tenant relations, maintenance workflows, and compliance processes

Conduct site visits to observe operations, support staff, and identify opportunities for improvement

Serve as a go-to resource for operational challenges such as staffing gaps, urgent maintenance issues, and escalated tenant concerns

Facilitate regular check-ins with Property Managers related to vacancies, collections, recertifications, and operational priorities

Monitor key performance indicators such as unit turn times, vacancy rates, and rent collection, and help prepare reports for leadership

Provide onsite coverage when staffing gaps arise

Review tenant files and support compliance activities for LIHTC, HUD, HOME, and USDA Rural Development programs

Maintain EIV Coordinator access and complete required reports in accordance with policy

Assist with rent increase requests, continuing compliance reports, AFHMP updates, and agency communications

Help develop and update property management policies, procedures, and staff training

Partner with Maintenance, Resident Services, and leadership to strengthen cross-department coordination

Provide practical support to staff using Yardi and other property management systems

Promote Fair Housing compliance, site safety, and culturally responsive tenant service across the portfolio

What We're Looking For

Required qualifications:

At least 3 years of experience in affordable housing property management, ideally in a multi-site setting

Working knowledge of LIHTC, HUD, HOME, and USDA Rural Development regulations

Experience with property management software such as Yardi

Strong written, verbal, and interpersonal communication skills

Ability to manage multiple priorities, solve problems independently, and maintain confidentiality

Valid Oregon driver's license, current vehicle insurance, and ability to travel between sites

Preferred qualifications:

Associate degree in management, business, public administration, or a related field, or equivalent experience

Strong knowledge of Fair Housing and Oregon landlord-tenant practices

Experience reviewing compliance files, operational metrics, and site performance trends

What Success Looks Like

The ideal candidate is:

Organized and solutions-oriented

Comfortable balancing compliance, operations, and tenant-centered service

Skilled at building strong working relationships across teams

Able to coach and support others without direct supervisory authority

Committed to housing quality, resident stability, and operational consistency across the portfolio

Why Work With Us

At NeighborWorks Umpqua, you'll join a mission-driven team working to strengthen affordable housing and community well-being across rural Oregon. This role offers the chance to make a direct impact on housing operations, staff support, and resident experience while helping advance a more resilient and equitable region.

Work Environment

This position works primarily indoors with regular travel to property sites. Some light physical activity may be required, including walking sites, occasional lifting, and navigating varied environments. Reasonable accommodations may be made for individuals with disabilities to perform essential job functions.

Equal Opportunity Employer

NeighborWorks Umpqua is an Equal Opportunity Employer, a drug- and alcohol-free workplace, and complies with ADA regulations as applicable.

Benefits

Vacation, sick, and all Federal Holidays

Comprehensive health, dental, and vision insurance.

Employer-paid life and disability insurance.

401(k) retirement plan with employer match.

NeighborWorks Umpqua

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