Customer Care Representative (Entry Level)

Natran Green Pest Control

Houston, TX

Full-Time | In-Office | Non-Exempt

Join Our Customer Experience Team

Natran Green Pest Control is hiring a Customer Care Representative (CCR1) to join our Houston office. This is an entry-level opportunity for someone who is friendly, professional, highly organized, and confident handling a high volume of calls.

This position is ideal for someone who:

Stays calm and professional during stressful conversations

Communicates clearly and confidently

Thrives in a fast-paced, structured environment

Pays close attention to detail

Can handle upset customers with empathy and professionalism

Is comfortable working on the phone for much of the day

What You'll Do

As a Customer Care Representative, you will:

Represent Natran professionally in every interaction

Answer and manage high-volume inbound and outbound calls, emails, and messages

Schedule, reschedule, and adjust service appointments based on technician routes and customer needs

Resolve customer concerns following department procedures

Maintain detailed, accurate, and up-to-date customer records by thoroughly documenting all interactions in the CRM system.

This role requires strong multitasking skills and the ability to switch quickly between phone conversations, scheduling tools, and account documentation.

What We're Looking For Minimum Qualifications

High school diploma or GED

Ability to @type at least 30 words per minute

Strong computer skills, including Google Suite and email platforms

Ability to learn new systems quickly

Strong written and verbal communication skills

You'll Succeed Here If You:

Are resilient and do not take difficult conversations personally

Can maintain professionalism under pressure

Are highly detail-oriented when updating records and scheduling

Enjoy helping people while also following structured processes

Are dependable and maintain consistent attendance

You must be willing to obtain and maintain a Texas pest control technician license within 90 days of hire, as required by state law.

Schedule & Work Environment

Based in our Houston office

Full-time schedule with rotational Saturday shifts

This role involves prolonged sitting, frequent computer use, and constant phone and written communication.

Compensation & Benefits

Pay: $17.00 per hour

Full-time, non-exempt position

Benefits Include:

Medical, dental, vision insurance

Additional voluntary supplemental coverage options

401k option

Company-paid licensing training and testing fees

Why Join Natran?

At Natran, we believe customer service is a professional skill. We provide structured training, clear procedures, and growth opportunities for team members who show initiative and consistency.

You will gain experience in:

Professional communication

Scheduling logistics and route coordination

Office systems and operations

Customer conflict resolution

This is a strong starting point for long-term advancement within our company.

If you're ready to work hard, stay organized, and represent a growing company with professionalism, we encourage you to apply.

Natran Green Pest Control

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