The Certification Specialist is responsible for applying expert judgment in application processing, policy variances, communication, and reporting to meet organizational goals and accreditation standards. The Specialist also provides any other duties as assigned. This position reports to the Certification Manager.

Fulfilling our mission and becoming the best place to work demands a defined culture. Culture speaks to how we are together. Culture is the beliefs, values, priorities, expectations, behaviors, and practices that guide daily interactions, thinking, decisions, and actions. When working at the National Registry the expectation of culture is as follows:

Never stop learning - Working at the National Registry is a decision to lead, learn, grow, and improve.

Responsibility and Privilege - Working at the National Registry should be an exceptional experience. We view working here to be a great privilege and responsibility.

Environment is welcoming - We endeavor to create a welcoming, fun, and friendly environment.

Morals, Accountability, and Character - We each accept responsibility for how we show up, meet challenges, and respond to setbacks.

Teamwork - We become a team when we see beyond our egos, actively engage with others, and collectively work together for the good of the organization.

Certification Activities:

Processes various @types of certification applications and policy variances related to extenuating circumstances.

Monitors the process of automated applications to identify gaps for process improvement.

Supports the internal Customer Experience and Stakeholders teams with escalated inquiries related to certification.

Assists external stakeholders with certification questions, as necessary.

Reviews, on a consistent basis, all certification program materials and documentation to ensure consistency with any programmatic policy changes.

Collects and reports KPI data and report findings with any noted trends.

Analyzes data and generates daily/monthly/quarterly reports that align with accreditation standards.

Participates in meetings, webinars, and live communications that apply to certification.

Assists with any other certification team-related tasks as assigned by the Certification Manager.

Requirements

Education, Experience, Certification, and Skills Requirements:

Bachelor's degree in business administration or related field preferred, and 2-3 years minimum experience in the certification industry required.

In lieu of education, 5-7 years minimum experience in the certification industry is required.

ICE Credentialing Specialist Certificate preferred or obtained within the first year of employment.

ICE-CCP certification a plus.

Proficiency in Microsoft Office Suite required.

Salesforce CRM and Service Cloud experience a plus.

Experience or familiarity with policies and procedures, and with application and examination processes.

Job Competencies:

Strong problem-solving and decision-making skills.

Proofreading, accuracy, and strong attention to detail.

Highly organized with superior documentation management.

Possesses exceptional interpersonal and communication skills, both oral and written.

Utilize planning and organizational skills to assist with completing tasks in a timely manner.

Has high ethical standards.

Capable of developing and improving processes both independently and collaboratively.

Ability to document processes, procedures, transactions, and reports.

Specific Requirements:

Must be able to read, write, speak, and understand the English lan

National Registry of Emergency Medical Technicians

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Certification Specialist