Job Purpose National Grid's Customer Contact Center Representative position is an entry level, union-represented role that offers qualified candidates an opportunity to join a challenging, fast pace environment. Position is responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns. Due to the essential nature of the services we provide our customers, National Grid's Contact Center's hours of operation are 24/7 and accepted applicants will be assigned to work a as needed by the business to support our customer centric objectives.

Under general supervision, representatives handle fundamental customer contacts, including, but not limited to, the following:

Must reside within 2 hours of work location. Hybrid environment to include working remotely and/ or on location, as needed. Handle Emergency Calls Update customer account information Apply customer payments Assist Customers with beginning and ending service Scheduling field orders in alignment with customer expectations Assist customers with billing issues both simple and complex Handle collections related concerns and assist customers with the various options available to maintain and/or reinstate their service

Qualifications Customer Service Experience preferred Must have a minimum a High School Diploma or GED; some college preferred Applicant must successfully pass Company supported assessment , classroom training, and meet all performance expectations, as determined by the Company. Ability to multitask between multiple system applications Strong interpersonal verbal and written skills. Multi/bilingual candidates preferred but not limited to.

Salary: $21/hour

To Apply: https://jobs-ats.nationalgrid.com/job/Brooklyn-ACSR-Post-2022-Contact-Center-%2881272249%29-NY-11217/1371046700/

National Grid

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ACSR Post-2022 Contact Center