This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7356934

General Job Description:\ The Customer Support Representative is an entry-level, technical support role responsible for assisting MyCarrier customers with platform navigation, general questions, and troubleshooting. While prior LTL shipping knowledge is not required, developing a strong understanding of LTL processes and terminology is a key component of the role. Representatives manage inbound inquiries via phone, email, and ticketing systems while troubleshooting issues within the MyCarrier platform and related carrier websites\ \ Essential Functions:\ Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Serve as the first point of contact for MyCarrier customers by

answering general questions and resolving inquiries via phone, email, and ticketing system.

Troubleshoot technical issues within the MyCarrier platform and

related carrier websites, including rating, dispatching, tracking, and documentation workflows.

Diagnose customer-reported problems by gathering details,

identifying root causes, and guiding users through step-by-step solutions.

Develop and apply knowledge of LTL shipping processes and

terminology to effectively support customer needs.

Escalate complex technical issues and potential platform bugs to the

Customer Support Team Lead when additional assistance is required.

Monitor and respond to inbound chats and tickets.

Assist with customer account setup and platform navigation support.

Provide general administrative and operational support as needed.

Perform additional duties and special projects as assigned.

Knowledge, Skills and Abilities:

Excellent verbal and written communication skills

Strong Customer service skills

Strong Problem-solving skills

Attention to detail with a focus on quality

Ability to explain technical topics in a non-technical way

Ability to multi-task, and prioritize responsibilities

Proficient with computers and common software applications (Word,

Excel, Outlook)

MyCarrier, LLC

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