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Summary:It is the Medical Assistants responsibly to support and assist providers and nursing staff deliver optimal patient care. This person helps coordinate patient flow, provides basic health and wellness education, and is instrumental in ensuring patients feel at ease in the office. Position will require interoffice travel to Mountain Laurel service sites.

Essential Duties and Responsibilities:

Patient Care

Participates in daily pre-visit planning, ensuring protocols are addressed and responded to.

Provides direct patient care, which includes:

Documenting the patients past medical, family, and social history

Obtains vital signs and the reason for visit

Clarifies current medication regimen

Review and update drug allergies

Ensures all ordered tests/specialist reports are in chart

Following Mountain Laurel Medical Centers standing order policy, places lab orders, diagnostic testing, and internal/external referrals, as requested by provider.

Obtains appropriate behavioral health and self-assessments including, Patient Health Questionnaire, Generalized Anxiety Disorder, and Screening, Brief Intervention and Referral to Treatment screening tools.

Performs CLIA waived testing including, but not limited to: urinalysis, lead testing, rapid strep, influenza, pregnancy tests, fingerstick lipid panel and hemoglobin A1c.

Responsible for preparing and assisting provider with examinations and minor office procedures, EKGs, hearing and vision screenings, nebulizer treatments, dressing changes, and suture removal.

Assists with collection and prepare laboratory specimens including, pap smears, HPV, STD testing, and wet mounts.

Provides health education information to patients during their appointment and address any patient concerns, within scope of practice.

Maintains a clean and orderly appearance by organizing, cleaning, and preparing exam rooms, treatment rooms, supply closets, and nurses station.

Communications

Communicates effectively with patients, families, and other health care providers, both verbally and in writing.

Provides excellent patient centered customer service, while being friendly and courteous to all employees and patients; can handle multiple tasks at once and has the ability to compassionately and empathetically care for patients.

Provides clerical support by answering multi-line phones, documenting messages, assisting with patient forms, advising of test results, and communicating any other clinical information as directed by the provider, while always maintaining confidentiality.

Supports nursing staff by responding to patient care telephone calls, reviewing lab and test results, and communicating advice to patients under provider direction and/or established standing orders.

Assists in maintaining supply of clinical inventory and equipment and notifies supervisor if supplies/equipment is missing or broken.

Injections/Medication Management

Under supervision of provider, prepare and dispense medications, authorizes medication refills, and submits prescriptions to pharmacies.

Prepares and administers intramuscular (IM), subcutaneous (SQ), and intradermal (ID) injections.

Upholds theCode of Ethicsand mission of Mountain Laurel Medical Center in a manner consistent with the core values of patient focused, respect, accountability, teamwork, continuous improvement, and integrity.

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Mountain Laurel Medical Center

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