Riceville, IA, USA | Patient Financial Services | Hourly | 16.50 per hour , increases with experience. | Part Time

About The Job:

The Patient Service Representative (PSR) greets and welcomes patients and visitors to the clinic demonstrating strong inter-personal skills and a professional demeanor. The PSR is responsible for managing front desk responsibilities including maintaining patient flow, scheduling appointments, appropriately handling phone calls which may include entry into the medical record, validating insurance eligibility, entering demographics, insurance, and other pertinent information into the clinic and hospital patient accounting systems, and determining and collecting time of service payments and/or past due balances at the time of appointment. Serves as a liaison between patients and billing when patients present with questions about their bills. Responsible for maintaining MCRHC's medical records which includes assembling paper charts, analyzing and abstracting patient records, handling release of information requests, processing of incomplete records according to organizational policies. Pulling and prepping paper charts for upcoming appointments. Filing paper records into clinic chart, pulling paper records for phone calls, prescription refill requests, clinical correspondences, etc.

The Shift: 28 hours per week (0.7 FTE)

Hours: Works Monday, Tuesday, Thursday, and Friday from 7:30am to 12:15pm and works Wednesday from 7:30am to 4:15pm

Pay: $16.50, increases with experience.

Qualifications

Education:

High school diploma or equivalent; knowledge of medical terminology is preferred.

Be able to obtain BLS Certification within 60 days of hire.

Be able to obtain Mandatory Reporter for both Dependent and Child within 6 months of hire.

Experience:

Six months of office or customer service experience required, preferably in a medical office setting. OR completion of an Administrative Assistant Diploma

Computer experience preferred.

Special Skills and Competencies:

Typing speed of 35 words per minute preferred

Ability to maintain a high degree of confidentiality

Ability to perform multiple tasks simultaneously

Demonstrates strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with physicians, the public and hospital staff at all times.

Ability to discuss personal and financial matters with patients and families.

Who We Are:

Mitchell County Regional Health Center is in Osage, Iowa located in Mitchell County, which has a population of 10,600 people. MCRHC is a 25-bed critical access hospital, including a Level 4 Trauma Center Emergency Room seeing 3,200 visits annually. The Surgical Services department performs over 1,300 procedures annually, including specialties General Surgery, Orthopedics, ENT, Urology, Ophthalmology, Pain management, and Podiatry.

Come practice in a family-oriented, patient focused organization where your skills and knowledge are appreciated and valued!

The Legal Items:

Reference Checks-Pre-Offer

Post offer drug screen is required.

Background Check-Post Offer Acceptance

Pre-Employment Screening Post offer acceptance

MCRHC is an equal opportunity employer.

Mitchell County Regional Health

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