This role is fully on-site.

Miniature Casting Corporation is a leader in the manufacturing of high-quality precision components for the automotive, medical and electronics industries. We are looking for a dynamic, customer-focused individual to join our amazing team in Cranston, RI, as the Associate Account Manager or an Account Manager. This person will ensure our clients receive exceptional service from processing their order through delivery, working to resolve any issues that may arise quickly and efficiently. Our team believes in going the extra mile for each one of our customers. The Account Manager will build and foster a relationship of trust and reliability with our clients, leading to returned and increased business. This role will offer growth toward account management and sales management. Our goal is to find an enthusiastic team player, who can grow with the role, accepting new responsibilities as things progress.

Strong organizational skills and attention to detail will contribute to one's success, as there are many balls up in the air on a daily basis. The role is a cross between Project Management, Customer Service, and Client Management. This is a customer-facing role where someone with excellent written communication skills and exceptional time management will succeed. We have a small admin team, and this is a critical role for an independent self-starter.

Responsibilities

Manage entire order process from inventory availability to shipment status, updating the customer as needed

Set-up new accounts and maintain existing account information

Process orders ensuring product, quantity, pricing, and notes are accurate

Work with Materials Management team to assist with daily shipping and pick list reports, guaranteeing all orders ship accurately and on time

Answer customer inquiries on various issues, including orders, bills, and shipments in a timely manner

Issue merchandise returns and credits as needed

Maintain customer files with updated contact and shipping information, carefully documenting all shipping and order notes

Progress to a sales-related function, including canvassing customers for future orders and contacting new companies

Perform other duties as requested

Qualifications

Bachelors degree

2+ years of work experience for Associate level/5+ for Account Manager in a similar role or manufacturing setting

Strong attention to detail, data entry and organizational skills required to succeed in this role

Ability to multi-task, prioritize, and manage time effectively, resolving issues when they arise and following up on all details

Exceptional customer service skills, including phone manners, and exceptional written and verbal communication with the ability to adapt communication style to the audience as needed

The ability to work independently, as well as in a team environment

Strong computer skills required, including knowledge of Microsoft Office

Salary commensurate with experience; Experienced candidates are encouraged to apply.

Health Benefits, PTO, Vacation by 90 days and 401k

vesting after 1 yr+

Miniature Casting Corp

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