Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life's transitions and treasures, while staying focused on leading the industry and challenging traditional norms.

Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team's dedication is what enables us to deliver an exceptional service experience to our customers -- both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.

Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to work together to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business.

Join us in shaping the future of self-storage as we expand across North America, and create long-lasting, meaningful careers.

As a Customer Service Representative (Self Storage) at Mini Mall Storage, you will play a pivotal role in delivering outstanding service to our customers while overseeing the effective operation and maintenance of our storage facilities. Your responsibilities encompass lead management, sales, customer service, unit inventory, brand standards, security, delinquency management, auction processes, and daily business reconciliation.

WHAT WILL YOU DO?

Follow internal sales processes with potential customers to convert leads into sales/up sales through various channels, including phone, online, and walk-in.

Build and maintain strong relationships with current and prospective customers.

Address customer inquiries, concerns, and complaints promptly and professionally.

Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.

Use market knowledge to understand the potential customer demographic for sales, and local competitors for pricing strategy development.

Facilitate the customer experience by completing their rental agreements, protection plans and applying appropriate discounts as applicable.

Maintain detailed records of sales activities, customer interactions, and transactions.

Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.

Identify, escalate, and participate in supporting property improvements and initiatives to optimize customer satisfaction and sales efficiency.

Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality, including lighting and security cameras.

Other job duties as assigned.

WHAT WILL YOU NEED?

High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.

Basic computer skills, including Microsoft Office proficiency.

Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.

Strong organizational and problem-solving capabilities, coupled with excellent interpersonal and communication skills.

Meticulous attention to detail in unit inventory management, brand standards, and security protocols.

Proficiency in effective delinquency management, including collection calls, auctions, and daily busine

Mini Mall Storage

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