For local candidates within 45 miles of our Holland, OH headquarters, this role is hybrid after 60-day orientation period.

For candidates outside of local area, this role would be primarily remote, but must be open to travel to HQ as required by the manager.

Must live in the following states to be considered: Ohio, Michigan, Indiana, Illinois, Tennessee, Texas, Colorado, Montana, Rhode Island, Florida, Massachusetts, Nevada.

What started in 1989 as a family-owned video rental store grew into a trusted partner dedicated to helping libraries thrive. A single suggestion to sell VHS tapes (remember those?) to public libraries inspired our founder, John Eldred to start Midwest Tape LLC -- and set our mission in motion.

Fast forward to over 35 years later, we provide libraries across North America, New Zealand, and Australia with innovative products and equitable access to content. Backed by a passion for exceptional service and a deep understanding of library needs, we fuel libraries with unparalleled access to top-tier media content including physical media (audiobooks, DVDs, CDs, and read-a-longs) as well as our digital platform, Hoopla Digital.

Hoopla, available on iOS, Android, and desktop, combines our decades of media expertise with modern technology to deliver an all-in-one experience for libraries and their patrons. With one of the strongest catalogs in the digital library space, Hoopla empowers libraries to reach patrons wherever they are.

We proudly partner with our library partners and content providers to strengthen communities through access to educational resources and entertainment experiences. Since 1989, our commitment has remained the same: supporting libraries with solutions that make a difference because strong libraries build healthy communities.

Position Summary

Vendor Account Manager supports the evolution and growth of Hoopla Digital's content catalog and is the point person for managing digital vendors in the comic and music space. This position is responsible for managing ongoing positive relationships with external digital content vendors and digital vendor communications across the enterprise. This includes new digital account setup, account relationship management, and commitment to ongoing growth initiatives. Success in this position will include advocating for Hoopla's strategic content objectives as well as understanding vendor needs to create win-win scenarios for long-lasting and mutually beneficial vendor relationships. Occasional overnight travel may be required to attend conferences.

Primary Duties and Responsibilities:

To perform this position successfully, an individual must fulfill the knowledge, skill, and/or ability requirements listed below.

Responsible for the day-to-day management of vendor accounts with an eye toward increasing sales, margin, and catalog size for music and comics.

Work effectively with publishing and/or entertainment professionals in various settings including remote and in-person meetings and business reviews.

Effectively collaborate with all internal teams to facilitate onboarding newly contracted relationships as well as supporting ongoing relationships

Ongoing communications with team leads (VPs) regarding business challenges and opportunities with vendor accounts.

Maintain accurate and up-to-date details in the systems and tools designed to manage the business.

Work collaboratively with Analytics and measure and increase vendor value based on strategic KPI's.

Collaborate with Marketing to create and execute strategies designed to drive sales and increase Hoopla value to vendors, libraries and Hoopla.

Troubleshoot as necessary to resolve vendor issues.

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MIDWEST TAPE LLC

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Vendor Account Manager