Position:

Full

-Time Admissions Counselor/Administrative Assistant Pay Grade: 7 Location: Aprs Townhomes Hours: 40 hours/week; PTO, full benefits; medical, dental, vision and life insurances; and TCRS retirement

This position will play a vital role in guiding prospective clients and their families thru the admissions process and facilitating entry into treatment programs. This position conducts initial assessments, provides information regarding treatment options, verifies insurance benefits, and coordinates the intake process with clinical and administrative teams while supporting general administrative and client service functions.

Primary Duties:

Conduct initial assessments of prospective clients to determine treatment needs and program eligibility.

Guide prospective clients and families through the admissions process and program requirements.

Verify insurance coverage and coordinate benefits with insurance providers.

Collaborate with clinical and administrative staff to ensure smooth admissions.

Maintain accurate and confidential client records in electronic health systems.

Serves as a primary point of contact for admissions inquiries and routes calls and emails.

Ensures a welcoming and supportive environment for individuals entering treatment.

Maintains confidentiality of company and patient information.

Minimum Qualifications:

Clean background, valid TN Drivers License, insurance, and reliable transportation

Minimum of two (2) years experience in admissions, counseling, healthcare administration, or behavioral health services.

Experience working in a substance abuse treatment or behavioral health facility preferred.

Strong communication, interpersonal, and organizational skills.

Ability to maintain confidentiality.

Selection:

Interviews will be conducted by agency management, and the most qualified candidate will be chosen. E.O.E

Mid-Cumberland Human Resource Agency

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Admissions Counselor/Administrative Assistant