This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13531683

Information Systems Information Specialist Page 1 of 4

Job Description

Job Title: IT Assistant (Operation Support Specialist) Reports To: Information Systems Director

Department: Information Technology Job Grade: 5

Position Code: 013 ITA FLSA Status: Non-exempt

Job Purpose and Objectives:

The IT Assistant is a temporary part-time position that supports the countys Information Technology department by providing first

line technical assistance, handling incoming requests, and assisting with basic equipment set up and decommissioning. This role is

ideal for someone developing their IT skillset and offers hands-on experience with daily support operations, hardware setup, and user

assistance. The IT Assistant works under direct supervision and helps ensure timely, accurate support for county staff.

Cultural Competencies Personal-Interpersonal (EQ): Applicable to all County employees and are essential to all jobs:

Job Ownership, Accountability & Reliability: Follows-up on and meets commitments; can be depended upon to be willing

to work, do it properly, and complete it on time. Takes pride in the job and ownership for work and possesses a strong ability

to stay focused on individual, department, and County results. Faithfulness in coming to work daily and conforming to

scheduled work hours.
Communication: Clearly and effectively expresses ideas, instructions, and thoughts (verbally and in writing) so they are

clearly understood. Demonstrates a level of listening skill such that customer and co-worker needs are understood and

resolved. Communicates respect for and recognition of the contributions of individuals at all levels of the organization.
Customer Focus & Public Relations: Builds positive internal and external customer relationships; is committed to customer

satisfaction; assumes responsibility for solving customer problems and ensures commitments to customers are met.
Initiative: Independently acts to resolve problems and provide solutions; seeks out new responsibilities; generates new ideas;

practices self-development. Able to follow through on assignments and take appropriate action with the appropriate amount

of supervision for this position.
Organizational Compliance & Safety: Complies with external regulations and internal policies, rules, and procedures to help

protect the organization from fraud, waste, abuse, discrimination, and other practices that disrupt operations and/or put the

County at risk. Understands, supports, and follows safety standards as required by the job; keeps the workplace clean and

safe. Demonstrates appropriate use of and respect for County property and equipment.
Teamwork: Encourages and facilitates cooperation, pride, and trust among the team; fosters commitment and team spirit;

works cooperatively with others to achieve overall goals. Readiness to respond positively to instructions/ procedures.
Confidentiality, Discretion & Judgement: Maintains confidentiality regarding personal information, medical/health

information, customer/contact data, etc. when necessary. Makes timely, sound decisions by careful study of available

facts/options. Exhibits appropriate levels of autonomy in judgment and decision making. Exercises good judgment under

conditions of uncertainty and limited information.

Supervisory/Leadership Responsibilities:

Yes No

This position is responsible for the supervision/leadership of employees, which includes making

employment-related decisions and/or recommendations, and formally evaluating performance.

Job Competencies: Essential Functions include the following. Duties and responsibilities, as required by business necessity may be

added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Schedule

and shift assignments and work location may be changed at any time, as required by business necessity.

Duties and Responsibilities:

? Answer incoming phone calls and respond to user inquiries in a courteous and professional manner.

? Monitor and respond to user emails, ensuring timely communication and follow-up.

? Accurately log and update support tickets in the help desk system.

? Provide day-to-day technical support for basic hardware, software, and access issues.

? Unlock user accounts and assist with password resets and access troubleshooting.

? Assist with installing desktops, laptops, monitors, and peripheral devices.

? Support the removal, preparation, and decommissioning of outdated equipment.

? Escalate complex or unresolved issues to appropriate IT staff, ensuring thorough documentation.

? Demonstrate a willingness to learn and adapt to county IT systems, tools, and procedures.

? Perform other duties as assigned by IT staff or leadership.

\

MIAMI COUNTY

Latest Jobs

Part-time IT Assistant