A Community Resource Receptionist , as the first point of contact, [greets visitors, answers phones, and provides information about available community resources]{.mark}. They may also assist with intakes, coordinate entry into programs, and manage client information. Greeting Visitors and Clients:

Providing a warm and professional welcome to all visitors, both in person and over the phone.

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Answering Phone Calls:

Managing incoming calls, screening, and routing them appropriately.

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Providing Information:

Offering accurate information about community resources, programs, and services.

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Intake and Assessment:

Assisting with intakes, screening potential clients, and gathering necessary information.

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Coordinating Entry:

Working with clients to navigate and access various community resources and programs.

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Administrative Support:

Performing general administrative tasks like filing, copying, and managing client files.

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Maintaining a Professional Environment:

Ensuring a clean and organized reception area.

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Trauma-Informed Communication:

Utilizing trauma-informed communication and de-escalation strategies when interacting with clients, especially those experiencing homelessness or other crises.

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Additional Skills and Qualities:

Strong Customer Service Skills: Demonstrating a friendly, helpful, and patient demeanor.

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Excellent Communication Skills: Both verbal and written, with the ability to effectively convey information to diverse audiences.

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Problem-Solving Skills: Being able to assist clients with challenges and find solutions.

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Non-Judgmental Approach: Being able to work with diverse individuals, including those experiencing homelessness, without judgment.

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Ability to Work in a Fast-Paced Environment: Being able to handle multiple tasks and prioritize effectively.

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Familiarity with Community Resources: Having a strong understanding of local resources and services

MHA SPEAKOUT SPEAKUP

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