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JOB Description

Customer Service Representative / Receptionist

MFM Building Products is a growing manufacturer of roofing and waterproofing membranes used in commercial and residential construction. We are looking to fill an opening in our Customer Service Department.

Responsibilities

Develop and maintain an effective and positive business relationship with customers, potential customers, MFM sales representatives, and outside vendors

Receive and process customer orders via phone, email and fax, as well as matters pertaining to freight, returns, price quotations and other customer service matters

Acquire freight rates and make shipping arrangements for outbound orders

Prepare and handle all appropriate documents and correspondence from customers, including debits, credits, pricing, complaints, returns, etc.

Stays abreast of freight updates, freight negotiations with outside carriers, and resolve freight disputes

Process and provide paperwork for export orders, including proforma invoices, commercial invoices, packing declarations, and other documents pertaining to export shipments

Assist with clerical duties such as filing, answering phone calls, assisting visitors, etc.

Hours are 8:00 am to 5:00 pm, Monday through Friday, in our Corporate Office -- no weekends or travel required

Serve as front desk receptionist, including greeting visitors, answering and routing incoming calls, handling incomin

MFM BUILDING PRODUCTS CORPORATION

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