This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13332310

Metal-Fab, Inc. is seeking a candidate for a 1st shift Customer Service Representative. This position is responsible for customer relations and providing technical assistance for the sale of the organizations products.

Duties Include:

Assists reps, key distributors and customers in achieving quotas by

assisting with order entry and administrative responsibilities, ensuring a high level of customer satisfaction is maintained.

Assists customers in all areas including, but not limited to,

pricing, order status, back orders, inventory status, shipment schedules, lead times, expediting, and replacement parts.

Provides technical assistance to distributors and representatives as

required.

Troubleshoots problems regarding products provided, answers

questions and handles complaints, advises reps and key distributions on issues regarding late shipments.

Communicates with remote warehouses to insure timely shipments.

Assures that all orders are entered in an accurate and timely

manner.

Maintains excellent customer relations and minimizes customer

complaints.

Works to resolve any customer complaints or issues in a timely

manner

Processes and monitors order and shipment acknowledgements.

Metal-Fab Inc

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