Essential Job Functions

Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.

Identifies significant changes in patient condition through data collection and reports them to the provider.

Troubleshoots issues and escalate problems to provider, direct supervisor, or appropriate internal resource.

Demonstrates standards of excellence in care in all interactions, for both internal and external customers.

Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.

Show patients to examination rooms and prepare them for the physician.

Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.

Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.

Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.

Documents in electronic medical records (EMR) accurately and appropriately.

Manages in basket messages in the electronic health record (EHR) under the Provider's verbatim instructions.

May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).

Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.

Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs and diagnostic tests, disposing of contaminated supplies, etc.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification

Active Medical Assisting certification from one of the following (required):

Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NRCMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)

If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina)

BLS Basic Life Support, American Heart Association (required at hire for Roper St Francis Healthcare locations; preferred at hire, required prior to independent patient care at BSMH)

Education

High School/GED (required)

Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina)

In South Carolina (completion of one of the below is required)

An accredited Medical assistant post-secondary education program

A Career and technical education health sciences program approved by the South Carolina Department of Education

A medical assisting program provided by a branch of the United

Mercy Health

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