Description

Litigation Adjuster

Hybrid Work Schedule

Buffalo, New York

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for a Litigation Adjuster join our growing Claims Legal Team in our Corporate Headquarters located in Buffalo, New York.

The Litigation Adjuster will become part of a dedicated team focusing on auto and premises liability claims, which includes New York Labor Law, construction defect and/or third-party property damage claims. This position interacts extensively with internal colleagues as well as policyholders, agents, attorneys and a multitude of claim-related service providers.

Merchants Insurance Group, rated A- (Excellent) with a stable outlook by the A.M. Best Company, is proud to be one of Buffalo Business First's Best Places to Work in Western New York (2023-2026), a Fast Track company (2019-2025), and a Top Private Company (2019-2025). Merchants was also granted the Ward's 50® designation as a top-performing property-casualty insurance company for four consecutive years (2021-2024) and has been granted the Ivans Spark Award for innovation (2024-2025). In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America's Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 2 full days per week in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to:

Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.

Providing a high level of customer service while managing a portfolio of complex and high exposure litigated claims involving complex liability and damage issues.

Evaluating coverage by interpreting/applying policy language to claim facts and preparing appropriate and timely coverage position letters.

Conducting and directing timely and quality claim investigation, evaluation and equitable settlement of all assigned claims.

Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.

Negotiating fair and equitable settlements directly with attorneys.

Identifying risk transfer opportunities through trade contracts and/or applicable law.

Qualifications & Skills:

Qualified candidates will have a 4-year degree or equivalent work-related experience.

A minimum of 3 years' experience handling commercial lines claims. Experience with New York Labor Law, construction defect and/or third-party property damage claims is a plus.

Candidates with a JD and insurance defense experience looking for a new career path are encouraged to apply.

Ability to oversee and manage defense counsel, select and retain appropriate experts and develop appropriate resolution strategies.

Professional designations or working towards industry specific designations are a plus.

Exceptional organization, negotiation, verbal and written communication skills are required.

Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $85,000 - $95,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications.

Merchants Insurance Group Benefits:

Welcoming and positive work environment.

Colleague Appreciation events.

Flexible work arrangements, including flex scheduling and summer hours.

Hybrid work schedule. The Hybrid work schedule will require 2 full days per week in the office, with the option to work the remaining days per month at home or in the office.

Competitive pay scale.

Company bonus program.

Generous paid time off package.

Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.

Tuition Reimbursement.

And many more exciting company benefits!!

Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Merchants Insurance Group supports a safe workplace through pre-employment background screenings.

Qualifications

Experience

Preferred

3 years: A minimum of 3 years' experience handling commercial lines claims. Experience with New York Labor Law, construction defect and/or third-party property damage claims is a plus.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Merchants Insurance Group

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