Description

Litigation Claims Adjuster

Hybrid Work Schedule

Buffalo, NY

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for a Litigation Claims Adjuster to join our Claims Legal team located in Buffalo, New York.

The Litigation Claims Adjuster will become part of a dedicated claims team focusing on general liability claims, including claims involving bodily injury, property damage, personal and advertising injury. This position interacts extensively with internal colleagues as well as policyholders, agents, attorneys and a multitude of claim-related service providers.

Merchants Insurance Group, rated A- (Excellent) with a stable outlook by the A.M. Best Company, is proud to be one of Buffalo Business First's Best Places to Work in Western New York (2023-2025), a Fast Track company (2019-2024), and a Top Private Company (2019-2024). Merchants has been granted Ward's 50 designation as a top-performing property-casualty insurance company for four consecutive years. In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America's Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to:

Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.

Providing a high level of customer service while managing a portfolio of complex and high exposure on litigated claims involving complex liability and damage issues.

Evaluating coverage by interpreting/applying policy language to claim facts and preparing appropriate and timely coverage position letters.

Conducting and directing timely and quality claim investigation, evaluation and equitable settlement of all assigned claims.

Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.

Negotiating fair and equitable settlements directly with attorneys.

Identifying risk transfer opportunities through trade contracts and/or applicable law.

Qualifications & Skills:

Qualified candidates will have a 4 year degree or equivalent work related experience.

A minimum of 5 years' experience handling auto and general liability claims including bodily injury, property damage, personal and advertising injury.

Candidates with a JD and insurance defense experience looking for a new career path are encouraged to apply.

Professional designations or working towards industry specific designations are a plus.

Exceptional organization, negotiation, verbal and written communication skills are required.

Experience managing litigated claims involving complex liability and damages issues.

Ability to oversee and manage defense counsel, select appropriate experts and develop appropriate resolution strategies.

Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale. The actual compensation will be determined based upon experience and other factors permitted by law. The initial pay range for this position is $69,000 - $100,000.

Merchants Insurance Group Benefits:

Welcoming and positive work environment.

Colleague Appreciation events.

Flexible work arrangements, including flex scheduling and summer hours.

Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office

Flexible work arrangements, including flex scheduling and summer hours.

Competitive pay scale.

Generous paid time off package.

Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.

Outstanding company bonus program.

Tuition Reimbursement.

And many more exciting company benefits!! EOE

Qualifications

Experience

Preferred

5 years: A minimum of 5 years' experience handling auto and general liability claims including bodily injury, property damage, personal and advertising injury.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Merchants Insurance Group

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Litigation Claim Adjuster