Job Purpose: Serves customers by developing, organizing, implementing, and evaluating travel reservations and services; building client relationships and satisfaction; achieving revenue and cost objectives; managing staff. Duties:

Accomplishes travel operations human resource strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing recruitment, selection, orientation, training, coaching, counseling, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; reviewing compensation strategies; developing reservation system training, monitoring, and audit programs.

Directs travel operations organizational strategies by contributing information, analysis, and recommendations to organization strategic thinking and direction; analyzing service and demand trends; providing analysis and support to marketing programs.

Directs department operational strategies by interpreting fares and rules; establishing critical service and quality measurements; implementing production, productivity, quality, and customer-service strategies; resolving problems; implementing process improvements.

Implements travel operations financial strategies by anticipating revenue and cost requirements, trends, and variances; developing forecasts and action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances; establishing credit card, refund, exchange, discounting, and reissue policies and procedures; analyzing travel volume; negotiating new supplier contracts.

Builds client relationships and satisfaction by preparing promotional brochures and travel guides; developing and offering travel preview parties; establishing personal service systems; monitoring individual and group travel patterns; providing travel options and advice; surveying and evaluating trip satisfaction.

Develops new products by reviewing air, cruise, auto, hotel, resort, and tour operator offerings; creating new packages and itineraries.

Prepares reports by collecting, analyzing, and summarizing volume, revenue, cost, and customer satisfaction data and trends.

Maintains professional and technical knowledge by remaining current on travel industry developments; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications: Customer Focus, Customer Service, Managing Processes, Management Proficiency, Managing Profitability, Promoting Process Improvement, Verbal Communication, Phone Skills, Decision Making, Operations Research, Teamwork

Meigs County Board of Developmental Disabilities

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