Key Responsibilities:

Customer Service:Answer and manage incoming calls and emails from customers with professionalism and a friendly demeanor.

Scheduling and Dispatching:Schedule and dispatch technicians each day for large projects, service calls, installations, and maintenance jobs. Ensure optimal routing and timely responses to customer/client needs.

Permitting:Handle the permitting process, including applications, follow-ups, and maintaining compliance with local regulations.

Invoicing and Billing:Prepare, send, and follow up on invoices. Process payments and address customer billing inquiries.

Administrative Duties:Organize and maintain office files, records, and documents. Assist with data entry and tracking job progress.

Coordination:Act as the liaison between field technicians, customers, and office staff to ensure clear communication and timely issue resolution.

Inventory Management:Assist with tracking office and field supplies and place orders as needed.

Workweek: Monday-Friday; Flexible shift.

Qualifications:

Prior experience in office administration, invoicing, dispatching, or a similar role (experience in the construction or electrical industry is a plus).

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with scheduling or dispatching software.

Strong organizational skills and attention to detail.

Excellent verbal and written communication skills.

Ability to multitask and prioritize in a fast-paced environment.

Knowledge of permitting processes and local regulations is a plus.

Positive attitude, reliability, and the ability to work collaboratively with a team.

Background Requirements:

Candidates must pass a drug screen and background check. Due to the nature of the employer's business, company policy requires that candidates with a criminal background will not be considered for employment.

MCINTOSH ELECTRIC LLC

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