This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13426637

We impact peoples lives every day by putting state-of-the-art technology into their handsand we need you to help us do it.

As a Customer Service Representative, you will be the first point of contact for customers reaching our company. Youll make a difference and have a strong, positive impact on the customer experience by answering questions, solving problems, and helping customers navigate our products, services, and billing.

You wont just answer callsyoull build connections.

Youll Thrive in This Role If You:

Welcome customers with a friendly voice and a kind, professional

demeanor

Enjoy helping people understand their services, billing, and

available options

Have a couple of years of customer service or call center experience

Are tech-savvy, have strong computer skills, or are eager to learn

Can multi-task like a pro while staying organized and

detail-oriented

What Youll Do:

Serve as the primary point of contact for new and existing customers

via phone and email

Answer incoming calls on a multi-line phone system and respond to

customer inquiries promptly and courteously

Assist customers with billing questions, service changes, new

service requests, disconnects, and special deposits

Compile, maintain, and update accurate customer billing records

Educate customers about company products, services, and billing

processes

Process service orders and account updates while ensuring accuracy

and compliance

Help create a positive, professional, and welcoming experience for

every customer interaction

Why This Role Matters:

The work you do directly supports our customers and our community. Each interaction is an opportunity to make someones day easierand better.

As a recap, this role serves as primary point of contact for all new and existing customers. The CSR compiles and maintains customer billing records; assists customers with billing inquiries; and processes new service requests, disconnects and special deposits. The representative also assists and educates customers regarding companys products/services and billing processes. A main responsibility is to answer incoming calls as well.

And we offer a benefit package that compliments many aspects of an employee\'s needs and wants. From competitive health insurance with reasonable premiums to a 10% retirement match to 21 PTO days and 8 holidays a year, MTC knows the importance of these benefits to employees.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Apply now for this opportunity with our company.

For more information, please refer to our company site at www.mdtc.net.

McDonough Telephone Cooperative

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Customer Service Representative