General Manager- Happy Joe's Muscatine IA

The Head Coach or General Manager is responsible for managing the daily operations of our restaurant, including the selection, development, and performance management of Team Members. In addition, they oversee the inventory and ordering of food and supplies, optimize profits, and ensure that guests are satisfied with their dining experience. The Head Coach or General Manager reports to the District Coach if applicable, Support Center and/or Owner.

Duties and Responsibilities:

Oversee and manage all areas of the restaurant and make final decisions on matters of importance.

Financial:

Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.

Responsible for ensuring that all financial (invoices, reporting) and personnel payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.

Food Safety, Training and Planning:

Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

Responsible for ensuring consistent high quality food preparation and service.

Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.

Estimate food and beverage costs. Work with Support Center staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.

Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.

Must be ServSafe certified.

Will uphold all ServSafe guidelines.

Guest Service:

Ensure positive guest service in all areas. Respond to complaints and take all appropriate actions to turn dissatisfied guests into return guests.

Operational Responsibilities:

Ensure that proper security procedures are in place to protect Team Members, guests and company assets.

Ensure a safe working and guest environment to reduce the risk of injury and accidents.

Completes accident reports promptly, in the event that a guest or employee is injured.

Manage 7 Peaks-a-Week shifts which include daily decision making, scheduling, planning while upholding standards, GEM, product quality and cleanliness.

Investigate and resolve complaints concerning food quality and service

MC2 Entertainment

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Restaurant General Manager