Customer Service Duties:

Establish relationship with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary

Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashion

Review plant delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the customer

Communicate order confirmations, changes and cancellations to both customers and internal MPSR team members

Submit Delivery Receipts for billing after shipment. Prepare Credit Memos' for any customer issues as needed

Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices

Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items

Performs other duties as assigned

Production Support Duties:

Printing out work orders

Reporting daily production

Putting data from multiple sources together on a spreadsheet, making graphs of data, putting together Powerpoint presentations, and other varied admin tasks.

Ensure all incoming materials are confirmed to packing list/QAD inventory updated if applicable

Complete inventory cycle counts on predetermined schedule

Will be required to work hands-on and on the production floor with the production supervisors to coordinate orders/schedules carriers for outbound loads

Print and collect BOLs as orders are shipped

Responsible to confirm work orders are released correctly and any issues are resolved quickly.

Will be required to work with an offsite Customer Service Representative

Accounts Payable Duties:

Codes and Enters invoices

Completes 3-way match

Resolves any errors with receipts (unmatched report)

Reconciles any price difference from PO and invoice

Maintains records for AP

Prepares documents for controller to prepare month-end accruals (req. forms/packing slips without invoices etc.)

Communicate payment information to vendors as requested

Completes orders for all office supplies and janitorial supplies as well as any misc. items needed for plant

Restock breakroom's and office supplies.

Maintains capital files

Checks production entered against production reported

Signs for packages

Signs vendors and visitors in/out as needed

Other duties as assigned by Production or Plant Manager

Administrative Human Resources Duties:

If needed assist Supervisors, Managers and HR Generalist/Manager with tracking PTO/vacation requests for all employees.

Keep all employee communication boards up to date and organized including federal and state postings per HRG/HRM guidance.

Act as liaison between employees and management for basic HR related questions such as how to update Direct Deposit info or what is the Benefits number etc. Direct employees to HRG/HRM for questions beyond the basics. This role does not have any decision-making authority and should not provide advice to employees.

Track and coordinate any plant celebrations.

Coordinate and order lunches/dinners as needed for trainings and/or guest visits.

Collect confidential employee items, such as Doctors notes, when HRG/HRM not onsite. Store securely until HRG/HRM is onsite or file accordingly per HRG/HRM guidance.

Assist HRM with Open Enrollment activities and communications if requested

Conduct pre-employment mouth swab drug tests once trained.

Conduct hourly new hire onboarding in person using the Oracle platform when HRG/HRM not present. This includes electronic I9/E-verify.

Can phone screen hourly candidates once trained by HRG/HRM

Can help coordinate, schedule and participate in onsite job fair events as needed.

Other administrative duties assigned by HRG/Manager

Requirements:

Minimum of a High School diploma/GED. Associates or bachelor's degree preferred but not required

5-7 years' Office Administrative experience required

Microsoft Office Suite -- basic to above average computer skills including Excel

Ability to perform basic quantitative skills required & CRM experience preferred

Ability to work with all areas of the business including plant and sales personnel.

Professional verbal and written communication skills.

Bilingual English/Spanish a plus but not required

Always conduct oneself with highest level of professionalism.

Strong customer service advocacy and problem-solving skills

Physical requirements:

Ability to sit and stand for extended periods of time

Ability to lift up to 35 lbs occasionally.

Ability to wear all safety PPE required such as steel-toed shoes and earplugs when walking the plant floor.

Ability to work/walk on the plant floor in a non-climate controlled environment. Temperatures in Spring/Summer 90+ degrees.

About Us

Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?

Mauser Packaging Solutions is that company.

Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.

At Mauser Packaging Solutions, you can be proud to work for a company that's always striving to innovate and serve customers better---and help them be better stewards of the environment.

Whether you're a seasoned professional---or just beginning your career---there's a place where you can help make a difference at Mauser Packaging Solutions. Join us!

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Mauser Packaging Solutions

Latest Jobs

Warehouse Administrator