Matern Staffing is currently recruiting a Call Center Representative at a utility company in Fredericksburg, VA. The position is responsible for providing over the phone and in-person service to the customer base. There are multiple openings and an excellent benefits package upon permanent hire (see below).

As a Call Center Representative youll be an important first point of contact in resolving customer questions and issues. The Call Center Representative will be someone the customer trusts to help them through their concerns. Youll balance your calm demeanor with your quick thinking and analytical skills to identify and solve problems.

This position includes PAID training classes set to begin in March 2026.

Salary:

$20/hr

Upon permanent hire, employee is eligible for pay increase to $25/hr

Potential bonus/incentive program availability

Benefits:

Upon permanent hire, employee is eligible for vacation pay, holiday pay, sick leave, medical, dental, vision, 401K, tuition assistance, wellness support and more

Schedule:

Training 8am-5pm schedule (potentially hybrid)

After training, schedule could be any shift starting at 7am and ending at 7pm (must be flexible)

What Youll Do:

Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner

Make outbound customer calls to promote and sell a product or service

Develop and maintain sales material and current product knowledge

Research account status and identify account issues

Process disconnection and reconnection requests

Enroll customers and resolve enrollment issues

Provide price quotes to prospective customers

Initiate collection activity on past due accounts

What Youll Need:

Previous experience in an inbound/outbound call center environment

Previous face-to-face customer service experience

High school diploma or GED

Outstanding phone etiquette and polished written and verbal communication skills

Calm demeanor when processing tough questions or issues

Bring strong quantitative, analytical and problem skills to each workday

Ability to identify areas for process improvements

Ability to pass background requirements in criminal, credit report and drug screen

About our client:

Our client is a member-owned utility that provides electric service to nearly 170,000 connections for member-owners from the Blue Ridge Mountains to the tidal waters of the Chesapeake Bay. Their goal every day is to provide affordable and reliable electric service to our neighbors.

About Matern Staffing:

For over 55 years Matern Staffing has built relationships with businesses and job seekers to provide staffing solutions and job opportunities to the areas of Virginia, Maryland, and beyond. We believe that when employees and business partners succeed, families and communities thrive.

Matern Staffing is a V3 (Virginia Values Veterans) Certified Organization.

Matern Staffing is anequal opportunity employer.

Matern Staffing

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