Manager of Member Relations/Sr Manager of Member Relations(Full Time)

Location: Palmer

+-----------------------------------+-----------------------------------+	Position - Status	MANAGER OF MEMBER RELATIONS/SR			MANAGER OF MEMBER RELATIONS
	REGULAR FULL TIME

+-----------------------------------+-----------------------------------+	Who can apply?	MEA Employees and the General			Public	+-----------------------------------+-----------------------------------+	Posting Date	August 17, 2026	+-----------------------------------+-----------------------------------+	Closing Date	Open Until Filled	+-----------------------------------+-----------------------------------+	Department	Administration	+-----------------------------------+-----------------------------------+	Annually/Grade	$130,499 Min DOE Grade 15
	$144,123 Min DOE Grade 17

+-----------------------------------+-----------------------------------+ | Union Representation | N/A | +-----------------------------------+-----------------------------------+ | Hours of Work | 8AM-5PM | +-----------------------------------+-----------------------------------+ | Work Location | Palmer, AK | +-----------------------------------+-----------------------------------+

PURPOSE

This position is responsible for directing the Associations Member Relations Section of the Public and Member Relations Division. The areas of responsibility include member service, collections, meter reading, member accounts, and member billing and account services. This position manages these functions directly and through supervisory positions. This position functions as an integral part of the Public and Member Relations team and collaborates with Public Relations, Information Technology, Finance and Accounting, Operations, Engineering, and Legal, delivering superior services to our members.

ESSENTIAL FUNCTIONS OF THE POSITION

1.Effectively manage and direct the member relations department: determine all responsibilities, ensure authorizations and reporting relationships are understood and reflected in the operations, and delegate appropriate authority while retaining overall oversight accountability.

2.Represent the Sr Director of External Affairs and Strategic Initiatives at Executive Staff and Board meetings as requested. Serves in an acting executive capacity as needed.

3.Develop and recommend any and all department employee development, succession, etc. consistent with applicable policies, procedures, and practices to develop a highly competent, motivated, and effective member relations team in delivering superior services.

4.Responsible for and, if necessary, approve employee training, hiring, promotion, discipline, termination, etc. Responsible for preparing and giving performance evaluations, establishing goals, monitoring performance, and developing employees.

5.Oversee and responsible for all functions in Member Billing and Account Services, Collections, Member Relations, as well as new construction to include ensuring superior service is provided in meeting members needs.

6.Recommend organizational structure

Matanuska Electric Association (MEA)

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