Business Services Specialist

Initial Pay Range $44,117 - $59,862 (Step 8 of 17)

($21.21/hr. -- $24.47/hr.)

(Consideration for training/experience as permitted by Civil Service Law)

Summary of Job Duties

The Business Services Specialist reports to the OhioMeansJobs supervisor and serves both businesses and the general public in need of employment. Developing working relationships with employers in an effort to support their recruiting and employee retention efforts, as well as supporting job seekers to navigate available community resources, develop plans to remove barriers to employment, and prepare them for successful employment leads to self-sufficiency. Successfully connecting employers with referrals of suitable program participants prepared for employment strengthens the workforce and community individuals.

Primary duties include:

Regularly meet with area businesses to promote available business services and solicit job openings for posting and recruiting;

Identify workforce needs of local and regional businesses and makes recommendations for and provides available services to meet their needs;

Assist business customers to develop position descriptions, attractive job ads, and post job openings on OhioMeansJobs.com website, OMJ center social media platforms, agency website, and all other available advertising methods;

Regularly searches OhioMeansJobs.com, the Ohio Work Adjustment and Retraining Notices site, and other appropriate sites to match, screen and refer potential candidates to positions posted by the OMJ center, make contact, and screen potential candidates and make referrals to employers, conduct orientations, and pre-employment interviews/screenings as requested;

Maintain current record of job postings, send updates to agency staff, partner agencies, and community stakeholders;

Track local wage data;

Participate in the planning and coordination of local hiring events, job fairs, employment expos, open interviews, and other related events;

Thoroughly document clients/customer/employer meetings, phone interviews, phone calls, virtual meetings, and other interactions into appropriate state systems;

Gather and enter performance measure data into systems of record in a timely manner;

Maintain program statistics and prepares program reports;

Represent agency at community functions, business and community meetings, and serve on boards and committees related to the agency mission;

Develop presentation materials for and present to small and large groups of people;

As requested, provide available employee assistance services to ensure job retention and job progression;

Assist employers, program participants, applicants, and general customers in navigating the OhioMeansJobs.com website;

Collaborate with case management staff to develop On the Job Training, Incumbent Worker Training, and work experience sites with private, public, and non-profit employers;

Participate in rapid response activities and other workforce development events;

Prepare resumes and cover letters for program applicants, participants, and general customers, as needed;

Deliver workforce unit programs including Workforce Innovation and Opportunity Act (WIOA), Comprehensive Case Management and Employment Program, Prevention, Retention and Contingency (PRC);

Provide guidance to program

Marion County Job & Family Services

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Business Services Specialist