General Statement of Duties:

The Receptionist provides exceptional customer service to incoming callers and in person customers due to extensive customer contact and interdepartmental contact. Position responsibilities include opening and actively managing the switchboard. This position also provides clerical support to the branch and performs teller duties as needed. Upholding customer confidentiality is a must.

Essential Job Functions:

Professionally administers all incoming calls.

Transfers callers to voicemail or takes messages as needed when co-workers are unavailable.

Ensures phone calls are directed according to customer need.

Answers customer inquiries about the status of various accounts over the phone.

Transfers funds from account to account as directed by the customer.

Provides callers with general bank information such as the bank address, directions to bank branches, fax numbers, the website address and other related information.

Greets callers and customers of the bank in a professional, friendly, hospitable manner.

Assists in the collection and processing of mail as needed.

Accurately handles all transactions assigned to the teller window on an as needed basis.

Orders business and personal checks and deposit slips.

Completes cash advance paperwork and distributes for processing.

Performs a variety of clerical duties including photocopying, faxing and filing.

Folds and stuffs customer statements as needed.

Mails notices.

Assists with the miscellaneous filing and record keeping of departmental information.

Follows bank policies and procedures, including state and federal regulations at all times.

Maintains departmental appearance, both personal and general.

Assists customers with problem resolution and upholds customer service guidelines.

Serves customers in a cordial and professional manner to ensure customer satisfaction with service provided by the bank and upholds customer service guidelines.

Actively cross-sells bank services to customers.

Upholds customer confidentiality at all times.

Takes advantage of opportunities to promote the Bank when involved in voluntary community activities and civic organizations to cross sell the Banks products and services.

Completes other duties and assists in other departments as assigned.

Maries County Bank

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