Operations Manager - 421

Location: Dallas, Texas $70,000 - $80,000

About Us:

Mid America Specialty Services (MASS) has been a trusted leader in architectural surface restoration since 1985. We specialize in metal, wood, stone, and glass refinishing serving a diverse clientele that includes commercial real estate, healthcare facilities, and government buildings.We strive to continuously provide superior service and craftsmanship to our customers while fostering a sustainable future for all employees.

Job Description:

We are seeking a proactive and engaged Operations Manager to join our local team! This role is ideal for a hands-on leader with a strong background in operations and team management. As an Operations Manager, you will act as the key liaison between commercial customers, Account Representatives, and local crews. You will oversee both short- and long-term projects while ensuring top-tier craftsmen service, adhering to all safety protocols while embodying our organizations core values.

Key Responsibilities:

Oversee daily operations, ensuring efficiency and quality in service

Ensure all jobs are completed to meet established quality standards

Build and maintain long-term relationships with customers and employees

Partner with local Sales team and customers to coordinate the scheduling of projects and workflow

Excellent written and verbal communication skills with prompt response time

Provide leadership, training, and enforce all safety and OSHA related protocols

Accountable for following all contract requirements and service agreements

Flexibility to work primarily weekdays, with occasional nights or weekends

Qualifications:

Minimum 2 years of operations experience in a technical services industry

Minimum 1 year of supervisory experience preferred

Strong leadership, problem-solving, and decision-making skills

Proficiency in technology, including Microsoft Suite and ERP systems

Ability to align teams with company culture and drive operational efficiency

Reliable personal vehicle with current insurance and a valid drivers license with an insurable driving record

Ability to travel locally and corporately as needed

Compensation and Benefits:

Base salary of $60,000 with eligibility for quarterly bonuses.

Performance-based bonuses have no cap.

Additional compensation for personal vehicle usage

Comprehensive benefits package, including

Paid Vacation and additional Paid Holidays

Health, Dental, and Vision Insurance

Company-paid life insurance, with voluntary life and ADandD insurance options

Voluntary Short- and Long-Term Disability Coverage

401(k) with Company Match

Service Awards and Paid Training

Company-provided IT equipment as needed

This is an exciting opportunity for a motivated professional looking to make an impact. If youre ready to take your career to the next level, we invite you to apply and grow with us!

MASS is a Federal Contractor and is an Equal Opportunity Employer including Protected Veterans, and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity, disability, or genetic information.

Mid America Specialty Services participates in E-Verify: E-Verify Posters Right To Work

E-Verify Participation Poster

For more information about our company, visit our website:

www.massus.com

MAM LLC

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Operations Manager