Buffalo. Magtrol. Service Coordinator. From $25/hour.

Job Summary The Service Coordinator is responsible for managing and coordinating service workflow for specialized test and measurement equipment including hysteresis dynamometers, hysteresis brakes, electronic digital signal processors (DSP), and power analyzers. This role requires timely diagnosis, service scheduling, parts procurement, and communication with customers and technical teams to maintain high service quality and minimal downtime.

Key Responsibilities

Receive and log service requests.

Coordinate service workflow between customers, service technicians, and engineering teams.

Schedule equipment inspections, troubleshooting, and service.

Proactively manage service order timelines to ensure on-time delivery and service-level agreement (SLA) compliance.

Act as the primary contact for customers regarding service order status, estimates, and completion timelines.

Provide technical service updates and support documentation.

Prepare repair quotations and service reports.

Qualifications

2-5 years of experience in technical service coordination, equipment repair management, or industrial instrumentation.

Basic understanding of electromechanical systems.

Strong organizational and technical coordination skills.

Problem-solving and troubleshooting support.

Customer relationship management.

Proficiency in time management and scheduling.

Excellent attention to detail and documentation accuracy.

Follow link to apply through Inded.com: https://www.indeed.com/cmp/Magtrol,-Inc./jobs?jk=4f1a51500532a01e&start=0&clearPrefilter=1

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