Job Purpose: A MACOM Customer Service Representative is a liaison between customers, partners, and product lines. Responsible for providing quotations and order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues. Main Duties and Responsibilities:

Perform order entry and management: New Orders, Change Orders,

Sample Orders, Returns, Credit and Debit

Manage customer backlogs to ensure proper flow down of requirements

and respond to customers\' scheduling requests

Provide accurate and complete responses to customer inquiries in a

timely manner

Process customer Requests for Quotation including historic pricing

and other pertinent data, coordinating pricing with the Business Operations Manager

Handles customer complaints and/or elevate when necessary

Works with various departments to resolve issues/problems

Exercises good judgment within defined practices and procedures to

determine appropriate action

Key Competencies Required:

Customer support experience

Flexible, adapts well to different personality @types

Team Player

Problem Solving

Good oral and written communication

Computer Skills, SAP Preferred

Minimum Qualifications:

High School Diploma

2-5 related work experience

Due to ITAR regulations, only candidates who are U.S. Persons (U.S.

citizens, U.S. nationals, lawful permanent residents, or individuals granted asylum or refugee status) will be considered for this position

MACOM

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Customer Services Representative