Operations Manager

Location: Maco PKG, 412 Van Buren St., Newark, NY 14513

Reports To: Plant Manager / General Manager

About Maco PKG

Maco PKG is a leader in custom flexible packaging and contract packaging solutions, supporting customers across a wide range of industries. We are looking for a driven and experienced Operations Manager to oversee day-to-day production in our Newark facility.

Position Summary

The Operations Manager is responsible for overseeing daily manufacturing operations to ensure safe, efficient, and high-quality production. This role provides leadership to production teams, manages resources, drives continuous improvement, and ensures compliance with company policies, regulatory requirements, and customer expectations. The Operations Manager plays a key role in meeting production targets, controlling costs, and supporting overall plant performance.

This role is responsible for leading and developing a team of supervisors to ensure safe, efficient, consistent manufacturing operations and good manufacturing practices. The ideal candidate will have experience working in ISO 9001:2015 and/or SQF Level 3 certified manufacturing environments and will support audit readiness.

Essential Duties and Responsibilities

Direct and manage day-to-day manufacturing operations through Production Supervisors and Line Leaders.

Ensure production schedules are met while maintaining quality, safety, and cost objectives.

Develop, implement, and continuously improve standard operating procedures (SOPs) and production controls.

Collaborate with Planning, Maintenance, Quality, and Engineering to optimize production flow and equipment reliability.

Monitor production performance and key performance indicators (KPIs) related to safety, quality, delivery, productivity, and cost.

Identify operational issues and implement corrective and preventive actions.

Drive continuous improvement initiatives using lean manufacturing, waste reduction, and process optimization techniques.

Ensure compliance with all applicable regulatory requirements, including ISO, GMP, food safety, and internal quality standards (as applicable).

Manage labor planning, staffing levels, training, and cross-training to support operational flexibility.

Oversee employee performance management, including coaching, mentoring, disciplinary actions, and development planning.

Promote a strong safety culture and ensure adherence to all safety policies and procedures.

Coordinate with Sales, Customer Service, and Account Management to support customer requirements and on-time delivery.

Analyze production data and prepare reports for plant leadership and corporate management.

Participate in capital planning and recommend equipment or process improvements.

Support new product introductions, trials, and process validation activities.

Ensure compliance with company policies, attendance standards, and timekeeping requirements.

Promote equal employment opportunity, diversity, and an inclusive workplace culture.

Qualifications

Bachelor's degree in Engineering, Manufacturing, Operations Management, or a related field preferred.

Minimum of 10 years of experience in manufacturing operations, with demonstrated leadership responsibility.

Strong knowledge of manufacturing processes, production planning, and quality systems.

Experience with lean manufacturing, continuous improvement, and performance metrics.

Working knowledge of safety regulations and regulatory standards relevant to the industry.

Proven ability to lead teams, manage change, and drive results.

Strong problem-solving, communication, and organizational skills.

Physical and Work Environment Requirements

Ability to work in a manufacturing environment, including exposure to noise, equipment, and varying temperatures.

Ability to walk the production floor for extended periods and occasionally lift up to 50 pounds.

Flexibility to work extended hours, off-shifts, or weekends as business needs require.

Key Competencies

Leadership and team development

Operational excellence

Continuous improvement mindset

Safety and quality focus

Strategic thinking with hands-on execution

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Operations Manager