NY1574097 Network Engineer

Job Summary: The Network Engineer works as part of a professional services team responsible for providing proactive IT infrastructure support and operations management across multiple IT infrastructure platforms (on-premises, private cloud, public cloud).

The role of the professional services team is to develop standards, best practices and deliver common IT operations management tasks consistently across a diverse client base, ensuring high quality service delivery and superior IT operations management for our clients.

The Network Engineer is a specialist in the network domain and has a broad, general knowledge of the systems domain.

The Network Engineer has a technical view across all clients simultaneously and is responsible to analyze reactive service metrics and identify areas of improvement for service delivery which will result in the reduction of reactive service requests and prevent issues from reoccurring.

The Network Engineer is the internal SME for technical tools, services and technologies and strives to automate manual work wherever possible within the service delivery areas. The Sr. Network Engineer must balance confidentiality, integrity and availability.

Network Management: Responsible for Network Administration and Security (Firewalls, Routers, Switches, Wireless Access Points, etc.)

Work with Professional Services and Security on network designs

Perform hardware replacement / upgrades

Perform scheduled upgrades as needed (Firmware, IOS updates / critical patches, blacklist IPs, etc.)

Maintain network documentation for all clients

Setup, configure and manage network monitoring and alerting

Responsible for network performance management, tuning and capacity planning

Ensure network equipment configurations are documented and backed up for all clients

Other duties as assigned

Required Qualifications:

BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience

CCNA Certification

Minimum of 3 years experience in network management, TCP/IP fundamentals (DNS, FTP, SSH, ACL, VLAN, DMZ, BGP), Routing and Switching

Minimum of 1 years experience with IT Infrastructure Operations Management

Customer Service focused

Very detail oriented

Ability to work under stressful situations

Excellent oral and written communication skills, including the ability to interact effectively with customers, support staff, sales team, vendors and peers.

Excellent organizational skills with ability to team with others to develop and deploy projects and solutions.

Ability to obtain and maintain security clearances for our clients (if needed)

Hold a valid drivers license and be able to commute to client locations

M.A. Polce Consulting Inc

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