This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12798277

DESCRIPTION

In this exciting, fast-paced position, you will be responsible for answering inbound calls while providing remarkable customer service on behalf of Credit Unions/Banks nationwide.

Summary:Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible to protect the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries: view and reconcile account and loan related inquiries, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. AFinancial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour.

Language Skills: Ability to read, write, and comprehend complex instructions in an accurate and timely manner. We are always looking for individuals fluent in other languages!

Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data.

Computer Skills: Type approximately 40 net words per minute.

Compensation: \$17.00 an hour, plus Shift Differentials of +\$2-\$5 an hour! Bi-Lingual Shift Differential of +\$1.00/HR for those that qualify.

Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client\'s needs creates a variety of schedule options for our staff based on our business needs.

Physical Demands/Work Environment: While performing the duties of this position, the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands free head set. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remote, the noise level is minimal.

QUALIFICATIONS

Experience with general banking knowledge/terminology and banking

platforms (mobile, online banking) preferred

Proficient typing and computer skills

Exceptional attendance record - ability to work days/evenings,

Saturday or Sunday and some Holidays

Accurately and efficiently navigate through several computer

programs

Excellent problem solving skills with the ability to multi-task

Ability to effectively handle and diffuse challenging situations

based on reason for call and temperament of the caller

Professional and upbeat attitude that thrives in a fast-paced

environment

Desire and ability to provide excellent customer service on every

interaction

EDUCATION

High school/GED or better (preferred)

OUR BENEFITS INCLUDE:

Paid Training

Lucrative Shift Differentials (\$2-\$5 an hour)

Relaxed dress environment

Generous Paid Time Off rest and relaxation!

Year-round employee appreciation events and online recognition award

program you are awesome!

Free Coffee at all LSI facility locations

Medical, Dental and Vision insurance for Full and Part-time

employees (+30 hrs/wk)

Life and Disability insurance

Pet Insurance

Paid Volunteer Time Off give back to your community!

Educational and national employee-assistance programs

401k match

Growth opportunities 90% of leadership positions are filled from

within!

Apply ONLINE at www.myLSIcareers.com!

LSI

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Financial Service Representative