Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.

Job Specific

Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required, presentation and appearance

Sets up assigned station with all required supplies, "Mis en Place"

Greets guests in a polite professional manner according to Loews standards

Suggestively sells menu items to guests so as to enhance the dining experience

Records all aspects of guests order accurately and enters guest orders into POS terminal

Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal

Monitors preparation of individual courses to ensure proper flow

Inspects presentation of all food items to ensure that a quality product is delivered to the guests as ordered

Serves all food and beverage items professionally, according to Loews Standards

Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction

Prepares and presents accurate, complete guest check

Collects monies due and or applies charges to guest account using POS terminal

Completes end of shift revenue report and cash deposit

Performs all side work duties as assigned by manager/supervisor

Other duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow team members

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Qualifications

High School diploma or equivalent

One + years experience as a Food Server in high volume, upscale Hotel or Restaurant environment

Thorough knowledge of food terminology, food service techniques and sanitation standards

Exceptional guest service skills

Basic computer skills

Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift

Ability to work flexible schedule to include weekends and holidays

PhilaBST

Loews Hotel

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