Job Title: IT Helpdesk / Facilities Administrative Assistant Department: IT Reports to: IT Director

Salary Range: $19.52 to $27.32 per hour / ($40,602 to $56,826) Annually Status: Non-Exempt

Opens: June 02, 2025

Closes: June 16, 2025

TO APPLY: Please submit LTBB Application Form, Resume, and Cover Letter by Email to hr@ltbbodawa-nsn.gov or via Fax, Mail, or In Person at our Human Resources office.

LTBB Application Form: https://ltbbodawa-nsn.gov/wp-content/uploads/2021/03/Employment-Application.pdf

HR Contact Info: https://ltbbodawa-nsn.gov/departments/human-resources-department/job-opportunities/

SUMMARY: Provide comprehensive support for IT and Facilities departments, including helpdesk services and administrative assistance. Manage IT work order tracking system, offer customer service/technical support, and assist individuals seeking IT and Facilities services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

IT Helpdesk:

Serve as the first point of contact for IT-related issues and requests.

Troubleshoot and resolve basic IT problems and escalate as needed.

Create, manage, and track IT work orders from initiation to resolution.

Provide technical support for hardware and software issues and escalate as needed.

Assist with setup and maintenance of computer systems and peripherals.

Aids in documentation of IT processes and stores them in a central document repository.

Stay informed about advancements within the field of Information Technology.

Facilities:

Utilize building management computer system as needed.

Enter purchase orders and maintain key log.

Track staff activity logs.

Perform other clerical duties as needed, such as filing, typing, and copying.

Other duties as assigned.

Administrative:

Receive packages and shipments, tracking them from arrival to delivery and installation.

Manage computer inventory database, including adding new computers and tracking changes.

Welcome visitors and direct them to appropriate personnel.

Answer incoming telephone calls, provide information, and assist with inquiries.

Assist in receiving, sorting, routing, and preparing mail/faxes.

Prepare travel documents and purchase order requisitions; maintain purchase order files and coordinate with accounting.

Create and print memos, correspondence, reports, and other documents as necessary.

Order, receive, and maintain office supplies.

Assist in organizing meetings and special events.

Abide by LTBB confidentiality requirements.

EDUCATION AND EXPERIENCE:

High school diploma or G.E.D. required; one year of experience in a professional office environment required.

1+ year experience in helpdesk or equivalent support role preferred.

KNOWLEDGE, SKILLS & ABILITIES:

Ability to establish and maintain working relationships with staff, membership, and public agencies.

Proficiency in word processing, database management, internet research, and email.

Strong desire to learn more about all areas of technology in a progressive environment.

Ability to multi-task and complete work in a timely manner.

Proficiency in Microsoft Windows systems with technical troubleshooting abilities.

Contribute to a positive team spirit; show respect and sensitivity for cultural differences.

Help prioritize and plan work activities; plan for additional resources; s

Little Traverse Bay Bands of Odawa Indians

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