Description General Manager

RESPONSIBILITIES

Direct, motivate, and manage all subordinates and staff to achieve plant performance goals, while enforcing company (HLSG) policies and procedures. Develop and implement and execute on the yearly strategic plan to include revenue/profit budgets, key operational metrics and safety goals. Ensure positive weekly communication and training is given to teammates and staff and create a productive, safe work environment for all employees. Prepare weekly touch updates, and monthly report outs and present to Office of CEO to ensure communication. Ensure customer satisfaction and contract renewals by meeting fill rates and delivery time schedules. Partner with colleague General Managers on support when plants need backup resources and assistance. Uphold and communicate the companys We Care Values.

REQUIREMENTS OF THE JOB

Daily overview of all plant and office area functions

Direct report oversight of Plant Manager, Transportation Manager, Engineering Manager, Customer Service Manager and Teams. In-direct reporting to include plant Human Resources

Partner with HLSG Corporate Support Services to ensure the organization executes on standardized infrastructure, best practices and policies to create a united but autonomous model to include (Safety, Engineering, Transportation, Production, Customer Sales/Service, Marketing, Finance and IT)

Renewal of all service contracts that ensure revenue and profit growth

Develop accountability reports and mechanisms that drive growth and key initiatives

Holding employee/plant meetings to communicate company direction and policies and recognitions

Regular customer meetings to review QBRs and service recovery

Participate in recruiting, training and retention of employees

Partner with corporate support services to solve daily issues and implement corp models and programs

Ensure enforcement of all company policy, procedures and programs per handbook

Oversight of progressive discipline and terminations (including all documentation)

Learn and manage local ABS (billing) system, GLSS and technology infrastructure

Regular presentations and collaboration with CEO to ensure Realtime communications on the business

Learn and master all financial reports (PandL), reports and all other reports to manage and direct the facility

MINIMUM REQUIREMENTS

Management Skills- Ability to organize and direct oneself and effectively train others.

Accountability- Ability to accept responsibility and account for his/her actions.

Accuracy- Ability to perform work accurately and thoroughly.

Communication, Oral- Ability to communicate effectively with others using the spoken word.

Communication, Written- Ability to communicate in writing clearly and concisely.

Conflict Resolution- Ability to deal with others in an antagonistic situation.

Training- Ability to develop a skill in others to bring them up to a predetermined standard of work performance.

Must be a High School Graduate however prefer B.S.

Must have 5-7 years of related production experience

Bilingual in English and Spanish is preferred

Possess computer skills in Excel, Word, and Microsoft Outlook

Review and approve Paychex entries as well as employee PTO policies

LINEN KING GROUP, LLC

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General Manager