Tier 1 IT Help Desk Technician (Entry-Level IT Support)

Employment Type:

Full-time

Location:

Dublin, OH (Occasional travel to client sites in the Columbus area)

Salary:

$42,000 - $50,000/year. The final offer will be based on relevant experience and how well your skills align with the needs of this role.

About the Role

Linear 1 Technologies is seeking a motivated, customer-focused Tier I Support Desk Technician to join our growing team. This role is perfect for someone who thrives in dynamic IT environments and enjoys solving problems for a variety of clients. This role is in our Dublin, OH office but you will travel to client sites minimally.

We're looking for someone who is confident in their technical skills, communicates well, and is committed to providing excellent support. You'll work alongside experienced engineers and other Tier I IT Support Desk Technicians. You will contribute mostly to daily support tasks, but you will be challenged with involvement in larger projects as your knowledge and skills grow.

Key Responsibilities

Provide frontline technical support via phone, email, and on-site visits

Monitor and manage alerts and support queues through internal HubSpot ticketing system

Document actions taken in tickets to support billing and ongoing service quality

Escalate advanced tickets to senior technicians

Troubleshoot and resolve hardware, software, telecom, and network connectivity issues

Install, configure, and test desktop/laptop systems and network devices

Assist with small IT projects and support senior technicians on larger deployments

Communicate effectively with clients, especially when providing guidance or ETA updates

After-hours on-call rotation shared by all technology team members

Learn new technologies quickly and apply them in a hands-on environment

Coordinate with vendors or third-party service providers when needed

Maintain a clean, professional, and organized approach to support requests

Identify and communicate continued educational needs

Skills & Qualifications

Must-Have:

2+ years in IT support (or equivalent IT coursework)

Understanding of Microsoft 365 administration at the tenant level, such as user provisioning, license management, and basic configuration

Working knowledge of Windows 10/11 at the administrative level, including setup, configuration, troubleshooting, and basic scripting

Strong interpersonal, customer service, and documentation skills

Basic networking knowledge (routers, switches, firewalls)

Sincere drive to constantly learn, improve, and grow

Ability to lift up to 40 pounds and navigate office environments

Driver's l

Linear 1 Technologies, LLC

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Tier I IT Support Desk